Aim: collect information from customers

To gather more information about your customers, you have the possibility to define a series of questions that will be asked to the contact at the end of its order. Answers to these questions can be printed on the ticket, extracted in a report or forwarded to a third party.

This is where you create questions that can be asked in a questionnaire.

Different types of questions are available: Boolean, text, phone, address, multiple choice, etc. These types allow you to create all kinds of questions about the profile of the contact (telephone, origin), its interests, how you recruited it, etc. For each question you create, you can define the different possible response elements, the order in which they will be displayed, and the default response selected. These questions will be asked for each of the ticket contained inthe order. A checkbox enables you to automatically copy the customer's answer for all tickets, thus facilitating his experience.

A parameter is also used to link the created question to a dynamic field that can be displayed in the ticket templates. Up to 10 answers can be printed on the ticket.

If the list of fields (Ticket template) is empty, please contact support to activate these fields. (How to for the support team)

Note: Once questions and answers are created, the next step is to create the questionnaire under /wiki/spaces/SSH/pages/43745526

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