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The ticket list by default is ordered by injection time, meaning newly injected tickets will be displayed first.
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Search and filter
Organizers can search by Ticket ID, Tax Number, Barcode, Event (multi-select), Spectator Email, Ticket Status, File Number, Validity, Activation, Event Group (multi-select), and Contingent (the visibility of this field related to the setting key enable.contingent.feature in the Organizer Settings)
Understanding better about TIXNGO ticket status terminology, Please visit this page Understand TIXNGO ticket status
Edit single ticket
Under action column, you can edit the ticket details of a ticket by clicking the pencil icon
Only main, extra, hidden details are available for editing
Organizer can decide to send a push notification about the change to spectator
Delete single ticket
Under action column, you can delete a ticket by clicking the delete icon.
Delete reason is required for any delete action on TIXNGO
Organizer can also choose to either show the deleted ticket on spectator’s app or not
Transfer ticket
Organizer (AU- & BU) has the ability to transfer ticket to another spectator with functionality below.
The transfering on Backoffice will be executed regardless of previous ticket transfer rules.
Controlled or deleted tickets or tickets of expired event can't be transfered via Backoffice
Steps:
Click on the send button to open the dialog
Provide the destinated email and mandatory reason for the transfer
Confirm executing the transfer
Export data
You can export the all ticket information (Export button) or only ticket details (Export ticket details button) by clicking the corresponding buttons.