Versions Compared

Old Version 2

changes.mady.by.user JPD (Unlicensed)

Saved on

compared with

New Version 3

changes.mady.by.user JPD (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

SecuTix checks with its customers the guarantee and the possible maintenance of the material delivered by SecuTix.
The customer contacts suppliers directly in the event of a hardware defect.


 

Equipment

Supplier

Hardware maintenance
Options

PC DELL

Misco

The warranty covers manufacturing defects.

Process :

  • Supplier announcement
  • Phone resolution test
  • On-site intervention at D+1
 

Imprimante à carte Evolis

ACTS

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of
  • supported by the customer
  • Return shipping
to the charge of
  • costs supported by the supplier
    Repair in 2 to 4 weeks
 

Douchette 2D

Janipos

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of
  • costs supported by the supplier
    Repair in 2 to 4 weeks
 

PDA

Accès Diffusion pour l'Europe

Dataphone pour la Suisse

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of the
  • costs supported by the supplier
    Repair in 2 to 4 weeks

ACCES DIFFUSION

Garantie standard

Standard warranty: 1

an en retour atelier.

Le client retourne, à sa charge et sous sa responsabilité, le matériel défectueux par transporteur. Le matériel est réparé en atelier dans un délai moyen de 5 jours ouvrés suivant la réception dans les locaux d' Accès Diffusion. Le matériel est réexpédié au client à la charge d' Accès Diffusion en France métropolitaine.

Assistance téléphonique du lundi au vendredi de 8h à 12h30 et de 14h à 17h  (Tél

year in return workshop.

The customer returns, at his expense and under his responsibility, the defective material by carrier. The equipment is repaired in the workshop within an average of 5 working days of receipt in the Access Diffusion premises. The material is returned to the customer at the expense of Accès Diffusion in mainland France.

Telephone assistance Monday to Friday from 8h to 12h30 and from 14h to 17h (Tel: +33 (0) 4.75.65.77.56) - Email:

 

info@accesdiffusion.com

Garantie étendue


Extended warranty: 3

ans en retour atelier

Termes et conditions d'application identiques à la garantie standard

Option Casse Incluse:

  • Boîtiers endommagés
  • Ecrans, films tactiles cassés ou endommagés
  • Claviers cassés ou endommagés
  • Capuchons d'antenne
  • Dragonne
  • Stylet et câble tether

Non couvert:

Remplacement des consommables et/ou accessoires (socles, housses, câbles (alimentation ou synchronisation alimentations) et

Bornes

kafeine

La garantie couvre les pièces et la main d'œuvre, en cas de dysfonctionnement.

Process :

  • Envoi des pièces défectueuses au fournisseur
  • Frais d’envoi à charge du client
  • Frais d’envoi retour à la charge du fournisseur
Réparation en 1 à 2 semaines

years in return workshop


Terms and conditions of application identical to the standard warranty


Breakage Option include:

  • Damaged enclosures
  • Screens, broken or damaged touchscreens
  • Broken or damaged keyboards
  • Antenna caps
  • Strap
  • Stylus and cable tether

Not covered:

  • Replacement of consumables and/or accessories (bases, covers, cables (power supply or synchronization power supplies) and batteries)

    ------------------

DATAPHONE

Contrat de maintenance du matériel pour 3 ans, avec couverture casse:
Tous les frais d'entretien, de réparation et de pièces de rechange

Temps de réparation 10 jours après l'entrée chez le fournisseur, 

Assistance téléphonique du lundi au vendredi de 8h à 17h

Exclu du contrat de maintenance:
Accessoires, matériel de consommation et piles

Dommages totaux - Le dommage total se produit lorsque le scanner ou la carte mère, ainsi que deux autres composants tels que l'écran tactile, l'écran, le clavier et le boîtier sont endommagés ou cassés.

Frais d'administration de 40,00 € par réparation

Frais d'expédition
Le client contacte directement le fournisseur

Material maintenance contract for 3 years, with broken cover:
All maintenance, repair and spare parts costs

Repair time 10 days after receipt at the supplier

Telephone assistance Monday to Friday from 8h to 17h

Excluded from the maintenance contract:
Accessories, Consumables and Batteries

Total Damage - Total damage occurs when the scanner or motherboard, as well as two other components such as the touch screen, monitor, keyboard, and case, are damaged or broken.

Administration fee of 40,00 € per repair

Shipping costs
The customer contacts the supplier directly

Bornes

kafeine

The warranty covers parts and labor, in case of malfunction.

Process :

  • Sending defective parts to the supplier
  • Shipping costs supported by the customer
  • Return shipping costs supported by the supplier

Repair in 1 to 2 weeks

 

Webcam

Kafeine

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of
  • costs supported by the supplier
    Repair in 2 to 4 weeks
 

Détecteur billets

Kafeine

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of sauf en cas de fourniture des billets par
  • costs supported by the supplier
    Repair in 2 to 4 weeks
 

Imprimante à billets Boca

DOT

The warranty covers manufacturing defects.

Elle ne comprend pas le remplacement de la tête d’impression considérée comme un élément consommable

Réparation en 72 heures

It does not include replacing the print head as a cunsumable item

except in case of supply of the tickets by DOT Technologie.

Processus 

  • Annonce de renvoi au fournisseur
  • Envoi du matériel défectueux au fournisseur
  • Frais d’envoi à charge du client
  • Frais d’envoi retour à la charge du fournisseur (en France uniquement)

Process

  • Supplier return announcement
  • Sending defective equipment to the supplier
  • Shipping costs supported by the customer
  • Return shipping costs supported by the supplier (in France only)

Repair in 72 hours

 

Imprimante à facturette Epson

Infovalis

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of the
  • costs supported by the supplier
    Repair in 2 to 4 weeks
 

Ecran tactile

Infovalis

The warranty covers manufacturing defects.

Processus :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of the
  • costs supported by the supplier
    Repair in 2 to 4 weeks
 

Afficheur client

Infovalis

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of
  • costs supported by the supplier
    Repair in 2 to 4 weeks
 

Tiroir-caisse

Janipos

The warranty covers manufacturing defects.

Processus :

  • Sending defective equipment to the supplier
  • Shipping costs
to the charge of the customer
  • supported by the customer
  • Return shipping
to the charge of
  • costs supported by the supplier
    Repair in 2 to 4 weeks
 

 

Adresse des fournisseurs

...