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In the Organization context, within the Contact module, you can find the Duplicates control menu: Here you'll be able to search for potential duplicates identified by the system (Duplicate state* = Potential).
Among others, you can filter them by probability: You can safely merge any duplicate with a probability of being a duplicate over 80%.
If you click on the number of a line (THE NUMBER OF THE LINE), you could of potential duplicates (if you click elsewhere it's going to open their contact file), this screen will be displayed:
Here you can choose the information that you wish to retrieve keep after the merge and merge these two contacts or tell the system that that is a false-positive (= false-positive).or declare a "false positive" (aka. two contacts that are not real duplicates): The buttons "Merge" and "Flag false duplicates" are on the top of the screen.
After the merge, the contact selected as "
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Top of
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duplicate" is the one that will remain active
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. Every element linked to the
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contact that will be merged will then be attached to the
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"Top of
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Duplicates not detected by the batch
The batch might not identify some duplicates because the criterion for the detection does not store any data. However, you as a human can notice a duplicates pair. What can you do?
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duplicate": sales, cultural, shipment, financial histories; contact connections of all types (structures, individuals, relays...).
However, sometimes you might be able to identify a duplicate that hasn't been detected by the batch. Here's what you can do:
- First, in the "Check for duplicates" menu, introduce any criteria to make a search: the button “New” will appear.
- Click on the button and enter the contact number of the head of the duplicate "New": A pop up screen will be displayed and you'll be able to:
- Search for the "Top of the duplicate" (the one that you wish to keep) .and
- Do the same with the second contact.
- Merge your duplicates choosing which one you wish to keepSearch for the "Duplicate" (the one you want to merge).
- Click on the "Merge" button at the top of the screen.
You could detect the duplicates of the structure type in the same way. You can find more information on this website!
Il arrive que le batch ne détecte pas certains doublons car les critères de détection ne sont pas remplis. Ceci dit, en votre qualité d'humain, vous détectez qu'il s'agit bien d'une paire de doublons. Que faire?
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Selon ce même principe, vous pouvez dédoublonner des contacts de type structure. Rendez-vous sur cette page pour en savoir plus!
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