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It will allow to leverage Salesforce Service Cloud + Community Cloud (+ Marketing Cloud + Sales Cloud to some extend in this first release), yet allowing you to fully customize Salesforce processes/workflows to exactly fit your needs…

It is now possible to setup a Single Sign on between SecuTix and Salesforce to get into the ultimate seemless experience !

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Main features

Bidirectional synchronisation of contacts

Individuals created in SecuTix are created/updated in Salesforce as entity Contact (support for PersonAccount is under development)

Structures created in SecuTix as created/updated as Accounts.

If an Account or Contact is modified in Salesforce, changes are propagated to SecuTix.

Flexible synchronisation

SecuTix offers many custom fields for contacts : criteria, authorization.

Thanks to a specific mapping screen in SecuTix App in Salesforce, the mapping of fields between SecuTix and Salesforce can be customized fitting your needs.

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Interested ? Simply contact your account manager or open a service ticket in the servicedeskService Desk