Set-up
The set-up of the resale platform follows the standard process for configuring a sales channel. For the resale platform, you need to select the type "Inter resale platform"
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Please do not forget to link also the contingents to the sales channel.
Print at home Tickets
Tickets that you can print yourself or mobile tickets can be resold with both printed and unprinted states.
Postal Mail
Tickets that need to be physically printed can be resold by the ticket holder unless the status changes to "printed". After that, reselling is no longer possible for security reasons.
However,
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tickets
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that
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have
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already
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been
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printed
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can
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still
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be
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resold
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via
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the
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back
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office,
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e.g.
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if
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they
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are
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physically
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available
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for
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the
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organizer.
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(Inside
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the
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file
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→
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other
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functions
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→
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add
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seats
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in
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the
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resale
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platform)
Tickets within a season ticket
Individual tickets from a subscription or a season ticket can be removed and resold.
In
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this
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case
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we
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have
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also
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the
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following
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option
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for
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pricing:
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tickets
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from
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a
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subscription
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can
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be
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resold
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at
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a
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selected
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tariff
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(e.g.
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full
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price),
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this
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can
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be
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done
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to
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avoid
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that
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non-subscribers
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could
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benefit
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from
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the
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reduced
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prices
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of
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the
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subscription.
This
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setting
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can
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be
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found
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directly
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inside
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the
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competition
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/
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event.
Payment transactions
If
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the
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resale
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is
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successful,
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the
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system
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will
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refund
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the
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(pro
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rata)
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money
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directly
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to
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the
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credit
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card
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that
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was
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used
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for
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the
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purchase.
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If
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this
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is
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not
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possible,
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or
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if
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the
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initial
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purchase
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has
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not
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been
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paid
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using
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a
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credit
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card,
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a
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credit
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will
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be
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transfer
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to
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the
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seller's
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customer
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account.
Screen: Tickets on sale
In the sales context (orange), you can use the "Tickets in resale" screen to monitor all the tickets that are currently being resold, or also track resales that have been carried out.
Tickets can be temporarily withdrawn from resale using the "Privatize" or "Make public" button. They do not disappear from the shop as an offer, but they cannot be booked.