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Go to https://authn-live.adyen.com/

You will need to enter your username, account name, and password.

Once you have access to S-PAY, you can start to manage your account, view your payments performance, and perform day-to-day business activities.

You can request a new user by raising an assistance case via the customer self-service portal.

The new user will receive an email with a link to generate a password for their S-PAY account. This link expires after 24 hours. If the link expires, you need to send a password reset email.

If a user should no longer have access to your account, for example because they left your company, you need to deactivate the user. Due to auditing reasons, you can only deactivate a user, not delete them.

You can request to deactivate a user by raising an assistance case via the customer self-service portal.

Due to auditing reasons, you can only deactivate a user, not delete them.

You can request to deactivate a userby raising an assistance case via the customer self-service portal.

You can request a new user by raising an assistance case via the customer self-service portal.

You will receive an email with a link to generate a password for your S-PAY account.

You can control a user's permissions by assigning roles. A user can have one or more roles, depending on which tasks they need to perform.

You can request to add or remove a user role by raising an assistance case via the customer self-service portal.

Below are all the possible roles a user can have in S-PAY. 

To view a list of all payments:

1. Log in to S-PAY.
2. Go to Payments. This opens a list of all payments processed through your merchant account.

To download the full payments list as a CSV file, select Export in the upper-right corner.

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To look up individual payments on the payments page, you can use either:

1. The search bar at the top of the payments list.
2. The Filters menu in the upper-right corner. You can filter payments by date, status (for example Settled or Refused), amount, shopper interaction (Ecommerce or Point of Sale), payment method, and store.

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Selecting a specific payment in the list opens a panel with the following tabs:

- Overview: detailed information about the payment.
- Cancel/Refund: if it is possible to cancel or refund this payment, you can do so here.
- History: the statuses that the payment has gone through.
- Receipt: the receipt for the payment (only available for point-of-sale payments processed through a terminal).

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