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Contact files (both individual and structure ones) can be linked to one another. In this page we are going to explore the different connections that can be established between them.

These are the connections that can be established between individual contact files:

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When linking individual contact files you will establish a hierarchy between them. This hierarchy, in Secutix, is defined by the terms "Parent" and "Child". This doesn't mean that those contacts are really family, but that one of them is the principal one -the "parent". For example, it could be a group of friends, and the "parent" one the one that usually pays and manages purchases and reservations.

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Depending on your institution and whether the contact is a relay or not, the available options can vary.

A "child"

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contact file, in relationship to the "parent" connections, can have different roles:

There are two possible roles when establishing a connection between two contacts: parent or child. This determines a hierarchy between the contact files and doesn’t mean necessarily that those contacts are a family. Once selected the role, you can choose the type of connection that exists between them (e.g.: invoice contact, structure member, family…). – ASK IN COMMUNITY: Je me demandais si les types de relations qui peuvent exister entre deux contacts est choisie en phase projet (j'ai l'impression d'avoir vu des options différentes dans des institutions différentes). J'avais lu, je ne sais plus ou exactement, que bientôt ça allait être possible de cibler les contacts avec un rôle de parent? C'était peut être uniquement pour ceux qui ont en plus le type "invoice contact"?

A "member" is an individual that is a Member of a structure. Imagine I am Bertrand Bechet, individual contact Then Jean-Marie is a relay of adidas. If Bertrand Bechet is a member of adidas, then Jean-Marie will see Bertrand in the Manage my members section of b2b portal and Jean Marie will be able to distribute tickets to Bertrand from the b2b portal.

https://secutixflow.herokuapp.com/question/1194873323884908544/contact-connections-different-roles

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  • Member: Any individual who is a member of a structure (aka.: works at that company) could be linked as a “child” to a relay contact of that structure. The relay would then be able to see the member list of the structure and distribute tickets to them through his account on the internet ticket shop. The relay would also be able to remove members from the list.
  • Subgroup (Subgroup member): As relays can also be linked between them, there is the possibility to establish this very particular kind of relation: Contact A is a relay of a subsidiary company. Contact B is the relay of the mother company of that subsidiary. Contact A would be linked to contact B as a "child" with a "subgroup" role.
  • Invoice contact: The "child" contact billing address can be used by the "parent" contact for the order he is buying on ticket shop. If the "child" contact is a relay (and the shop is configured as "structure buying"), the addresses of the structure he's linked to will be proposed instead.
  • Shipment contact: The "child" shipping address can be used by the "parent" contact for the order he is buying on ticket shop.
  • Distribution partner: The "child" contact, as a distribution partner, would be a relay. The "parent" contact would then be able to send tickets to him.
  • Family: Family and friends of the "parent" contact, who would be able to buy tickets on behalf of the "child" and see his orders.
  • There are a couple options that are no longer used even if they are still available: Structure member and sponsor.

A "parent" individual contact file, in relationship to the "child" connections, can have different roles:

  • Family: Only "parent" individuals can select this option.
  • Shipment contact
  • Distribution partner: Only "parent" relays can select this option.