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GET STARTED WITH SECUTIX PAY

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titleHow do I access SECUTIX Pay?

Go to https://authn-live.adyen.com/

You will need to enter your username, account, and password.


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titleWhat information can I find in SECUTIX Pay?

Once you have access to S-PAY, you can start to manage your account, view your payments performance, and perform day-to-day business activities.


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MANAGE ACCOUNTS AND USERS

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titleHow do I request a new user?

You can request a new user by raising an assistance case via the customer self-service portal.

The new user will receive an email with a link to generate a password for their S-PAY account. This link expires after 24 hours. If the link expires, you need to send a password reset email.


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titleHow do I request to deactivate a user?

If a user should no longer have access to your account, for example because they left your company, you need to deactivate the user. Due to auditing reasons, you can only deactivate a user, not delete them.

You can request to deactivate a user by raising an assistance case via the customer self-service portal.


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titleHow do I request to deactivate a user?

Due to auditing reasons, you can only deactivate a user, not delete them.

You can request a new user by raising an assistance case via the customer self-service portal.


Write the answer here. 
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titleWrite your question here.
How do I reset my password?

You can request a new user by raising an assistance case via the customer self-service portal.

You will receive an email with a link to generate a password for your S-PAY account.


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titleHow do I add or remove user roles?

You can control a user's permissions by assigning roles. A user can have one or more roles, depending on which tasks they need to perform.

You can request to add or remove a user role by raising an assistance case via the customer self-service portal.


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titleWhat are the different user roles in S-PAY?

Below are all the possible roles a user can have in S-PAY. 

RoleEnabled by defaultPermissions
Merchant allowed own password reset

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The user can reset their own password. If you disable this role, the admin user needs to personally perform password resets for this user.
View payments250px

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The user can look up payments, and access the payment search pages.
Merchant manage payments

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The user can refund payments. This role must be combined with the View Payments role.
Merchant dispute management

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The user can manage payment disputes (including chargebacks and RFIs) and upload defense documents.
Merchant report role

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The user can download, generate, and subscribe to all reports.
Generate reports

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The user can download and generate all reports.
Download reports

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The user can download all reports.
Merchant POS Terminal View role

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The user can view terminals and stores.
Merchant user management
The user can create users, change user permissions, and give out all roles that they themselves have.
Merchant manage bank accounts
The user can manage bank accounts for receiving payouts from S-PAY.


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