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| Table of Contents |
|---|
The ticket injection process pushes the designated tickets to the TIXnGO system, and then to the wallets of the final users.
To activate it, create a schedule to choose which tickets to process.
Recommended frequency
Every 5 minutes.
Batch size
Recommended value: 1000
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Multilingual Feature
Add the custom parameter sendMultilingualAsJsonObject=true in the General tab when you configure an External printing interface.
Set up multilingual event fields in the ticket template
Prepare your ticket template and use this template when scheduling a Tickets external printing function
Example: event.name = ${Performance_hostTeam} - ${Performance_opposingTeam}
Other available multilingual fields:
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Organisation > Catalogue > Ordinary admissions > Competition
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Organisation > Initialisation > Organisation parameters > Teams
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Institution > Venue > Venue parameters > Space
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Institution > Venue > Venue parameters > Sites (General)
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Institution > Venue > Venue parameters > Sites (Address)
Multilingual value has not been supported in S-360 yet but can update this value in TIXNGO
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Set up multilingual ticket detail values in the ticket template
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Static values
Hospitality, Entrance, Gate, Block, Row, Seat,...
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Multilingual value has not been supported in S-360 yet but can update this value in TIXNGO
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${Hospitality_seatRoomName}, ${External_Entrance_externalName}, ${Entrance_externalName}, ${Seat_block}, ${Seat_row}, ${Seat_nb},...
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Static values
Category, Order number, ticket number, target group, No re-entry,...
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Ticket details hidden
(Not displayed in the mobile ticket app)
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*sequence: the order of information will be displayed on TIXNGO, the sequence is started from 0 and is independent in each section.
Initialize an S360 event and ticket detail label in TIXNGO Back Office
Prepare sample ticket per each kind of ticket for each event, and inject those tickets to TIXNGO system
All available labels will be displayed in the Edit event screen on TIXNGO Back Office
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Non-dated ticket injection
This new feature has been built in order to be able to inject other products such as Services in TIXnGO.
For non-dated ticket injection, please set custom variables in the chosen product following the format on the following table. Then try to inject tickets, as usual, filtering by the product instead of an activity.
Comfort variables affecting TIXnGO data.
Comfort variable code | Format | Example | Injected field inside TIXnGO | Notes |
|---|---|---|---|---|
| TIXAct | start_of_season | start_of_season end_of_season 2w 22/10/23 21:15 | activationParameters.time | If not defined, nothing special happens Parts in blue will be implemented with : |
| TIXStart | start_of_season | start_of_season | event.startTime | If comfort variable is not defined, then the value is taken from the start time of the performance or the start validity date of the ticket. Parts in blue will be implemented with : |
| TIXExp | start_of_season | start_of_season | event.expirationDate | If comfort variable is not defined, then the value is taken from the end date of the performance + duration (or +24 hours if duration not defined), or the end validity date of the ticket. Parts in blue will be implemented with : |
Further information and more detail:
Point of sales configuration
As this schedule must mark some tickets as printed, as if it had been done by a point of sales, you must set up (once) the sales channel and point of sales codes that will be used for that task.
Filtering
Many filtering options exist by-product(s), by performance(s), by tariff or category code... They are all cumulative (AND logical relation)
Barcode format
Allows adding a prefix/post-fix to the barcode
File number filtering
This one is exclusive to all the other ones. If a file number (file id) is provided, it will exclude all the other fields.
Mandatory ticket holder fields
Please enter here one or many of the following values, separated by commas
FIRSTNAME,LASTNAME,BIRTHDATE,ID_NUMBER,COUNTRY_CODE,BIRTH_REGION,BIRTH_PLACE
Only the tickets having those beneficiary values filled will be sent to TIXnGO.
Main Applicant
Will send the main applicant flag to true to TIXnGO only when the beneficiary's first name, last name and email (and NOT the cultural contact's) are matching those of the buyer.
Simulation mode
If this box is checked, the tickets won't be sent to TIXnGO.
File and contact filter
If file or contact filter are selected, only the tickets associated to the file (resp. tickets associated to the contact) are exported.
Customization of data sent to TIXnGO using the template editor
If you use the ticket template editor to inject tickets, you must configure the following on the Technical tab.
Check the custom ticket details and put {"":""} in the fields.
Please refer to that specific page on how to use the ticket template editor for TIXnGO.
To which contacts are the tickets assigned?
- The tickets are assigned to the person defined in the spectatorDetails data pushed to TIXnGO, identified through its email.
- By default, the tickets are assigned to the cultural contact, with fallback to the purchaser contact..
- But, IF the tickets has been reprinted, it will be assigned to its last known holder, as retrieved from TIXnGO.
In which orders are the ticket pushed?
The tickets are pushed ordered by ticket id. This likely means that ticket from a same order will come together.