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Each history entry must answer the classical questions Who, What, When and provide context to the distribution (Action, Contacts involved [old and new contact], Status of the Distribution)
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TIXNGO Lifecycle Status | Ticket Cultural Contact | Distrib > Old Contact | Distrib > New Contact | Distrib > Action | Distrib > Status |
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PENDING_TRANSFER | (No changes on cultural contact) Original/Current Cultural Contact | Original/Current Cultural Contact | New Cultural Contact | Distribute | PENDING |
FAILURE FAILURE_TRANSFER | (No changes on cultural contact) Original/Current Cultural Contact | Original/Current Cultural Contact | New Cultural Contact | Distribute | CANCELLED |
TRANSFERRED | New Cultural Contact | Original/Current Cultural Contact | New Cultural Contact | Distribute | CONFIRMED |
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title | After a transfer is initiated (Contact exists in S-360) |
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No cultural contact change at ticket level. New "Pending" line in the distribution history with found Contact. Ticket details | Ticket distribution history |
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title | After a transfer is initiated (Contact does not exist in S-360) |
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No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact". After contact creation | Ticket distribution history |
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successful transfer distribution |
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No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact". Ticket details | Ticket distribution history |
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Image Modified | Image Modified |
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