...
Each history entry must answer the classical questions Who, What, When and provide context to the distribution (Action, Contacts involved [old and new contact], Status of the Distribution)
Mapping
| TIXNGO Lifecycle Status | Ticket Cultural Contact | Distrib > Old Contact | Distrib > New Contact | Distrib > Action | Distrib > Status |
|---|
| PENDING_TRANSFER | (No changes on cultural contact)
Original/Current Cultural Contact | Original/Current Cultural Contact | New Cultural Contact | Distribute | PENDING |
FAILURE
FAILURE_TRANSFER | (No changes on cultural contact)
Original/Current Cultural Contact | Original/Current Cultural Contact | New Cultural Contact | Distribute | CANCELLED |
| TRANSFERRED | New Cultural Contact | Original/Current Cultural Contact | New Cultural Contact | Distribute | CONFIRMED |
Transitions
| Ui expand |
|---|
| title | After a transfer is initiated (Contact exists in S-360) |
|---|
|
No cultural contact change at ticket level. New "Pending" line in the distribution history with found Contact. | Ticket details | Ticket distribution history |
|---|
 Image Modified
|  Image Modified
|
|
| Ui expand |
|---|
| title | After a transfer is initiated (Contact does not exist in S-360) |
|---|
|
No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact". | After contact creation | Ticket distribution history |
|---|
 Image Modified
|  Image Modified
|
|
| Ui expand |
|---|
| title | After a successful transfer distribution |
|---|
|
No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact". | Ticket details | Ticket distribution history |
|---|
 Image Modified
|  Image Modified
|
|
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