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Each history entry must answer the classical questions Who, What, When and provide context to the distribution (Action, Contacts involved [old and new contact], Status of the Distribution)
Mapping
| TIXNGO Lifecycle Status | Ticket Cultural Contact | Distrib > Old Contact | Distrib > New Contact | Distrib > Action | Distrib > Status |
|---|
| PENDING_TRANSFER | (No changes on cultural contact)
|
Original/Current Cultural Contact of the Sender |
Original/Current Cultural Contact | New Cultural Contact| Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | PENDING |
FAILURE
FAILURE_TRANSFER | (No changes on cultural contact)
|
Original/Current | Cultural Contact of the Sender |
Original/Current Cultural Contact | New Cultural Contact| Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | CANCELLED |
| TRANSFERRED |
New | Cultural Contact of the Recipient |
Original/Current Cultural Contact | New Cultural Contact| Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | CONFIRMED |
Transitions
| Ui expand |
|---|
| title | After a transfer is initiated (Contact exists in S-360) |
|---|
|
No cultural contact change at ticket level. New "Pending" line in the distribution history with found Contact. | Ticket details | Ticket distribution history |
|---|
| |
|
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