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Objectives
Synchronize S-360 Invalidated or Cancelled tickets with TIXNGO tickets.
Nominal behavior of the function
How does the function collect & process cancelled/invalidated tickets?
The function will only process tickets matching the following criteria:
- Tickets status in S-360 is CANCELLED or INVALIDATED
- Tickets have been previously injected into TIXNGO.
- Tickets are matching function schedule filters (shipment mode, …)
- Tickets have not been already processed by any other TIXNGO Push
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- Cancelled function.
- If tickets have been already processed by another TIXNGO Push Cancelled function, tickets will be re-processed seamlessly if their respective invalidation reasons have been updated.
How does the function synchronize the controlled tickets into TIXNGO?
- If
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- cancelled/invalidated tickets are successfully synced with TIXNGO, tickets won’t be processed again by the function
NOTE: Already synced tickets can be processed again by the function,- if the function is configured to send all tickets since a specific date by using the "Date from" parameter
- if the function is configured to force a specific list of tickets by using the "Force Ticket Tax Numbers" parameter
- If cancelled/invalidated tickets are successfully synced with TIXNGO, tickets will be processed again by the function only if their invalidation reason has been updated.
- If there is an error preventing all tickets to be synced with TIXNGO properly (TIXNGO or TIXNGO interface errors), tickets will be processed again during the upcoming executions.
NOTE: An error indicating the origin of the failure will be present in the function execution logs. - If most of the tickets are successfully synced but a few encounter errors, the successfully synced tickets won’t be processed again. The function will continue to show an error until a corrective action is performed: either by actively skipping the problematic tickets OR by fixing the issue.
NOTE: An error indicating the origin of the failure will be present in the function execution logs.
How to create or
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configure the Push Cancelled/Invalidated function?
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If the TIXNGO interface has not been created or configured, please refer to 0. Initial setup of the interface
Go the Schedules screen and click New button. Select the function you want, in this case "Push cancelled and invalidated tickets" to
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add and Click Next.
The tickets pushed are all the ones that:
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Function has been provisioned, the configuration can start.
Recommended frequency
Every 5 minutes.
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