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- If the original credit card payment was made via our provider Ogone, the card refund is instantaneous.
- If the payment was made via another payment provider or the credit card refund failed, the amount is refunded direct to the credit account.
How
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do I use this new feature?
- Set-up the MOTO payment service provider in the sales channel that will proceed to process the refund (in the institution context) as illustrated below:
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- Create the refund order and select the payment method "'Refund requested" ' (new name for "'Refund in progress"').
- The sales channel that will proceed to process the refund must have access to the "'Refund on credit account" ' payment method so that it can handle the cases where the refund cannot be performed on the made to a credit card.
Restrictions
- This new feature is only available for refund orders, not for exchange orders where the total amount would be negative (amount for refund to the purchaser).
- This new feature does not affect ticket resales on the exchange market (reseller refund).
- The An immediate refund is only possible if the sales order has been was created on the Internet internet or on a phone platform. As a result, a contact contacts who bought tickets at the box office and paid his for their order with a credit card on a payment terminal will be refunded on his receive a refund to their credit account (and not on his their credit card).