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- Create the refund order and select the payment method "Refund requested" (new name for "Refund in progress").
- The sales channel that will proceed to the refund must have access to the "Refund on credit account" payment method so that it can handle the cases where the refund cannot be performed on the credit card.
Restrictions
- This new feature is only available for refund orders, not for exchange orders where the total amount would be negative (amount for refund to the purchaser).
- This new feature does not affect ticket resales on the exchange market (reseller refund).
- The immediate refund is only possible if the sales order has been created on the Internet or on a phone platform. As a result, a contact who bought tickets at the box office and paid his order with a credit card on a payment terminal will be refunded on his credit account (and not on his credit card).