Below you will find some Please see below some useful information about cancelling, postponing or refunding your events and other products in SecuTix. You can find per vertical all needed processes, to:We describe how you can;
- Postpone an event or match
- Process mass cancellationcancellations, with several options for refunds:
- Automatic refund to credit card when using Ogone
- Credit account refund for other original payment method and other PSPs
- Special procedure procedures to keep the money as future credit and avoid automatic refunds to credit card, helping to preserve your cashflow
- Automatic refund to credit card when using Ogone
- Process case-by-case cancellations
If needed, our support team is at your disposal by phone for urgent matters or via the ticket portal :https://customerportal.secutix.com/
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