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Refund modes (case by case)
If you don't want to do a mass-refund, you can also proceed to a refund by file.
- Immediate refund on credit card or on credit note : Remboursement immédiat sur carte de crédit (Ogone)
- Bank transfer : If you only want to do bank transfers, see this page : Mode de paiement : Virement bancaire
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An exclusive report is at your disposal to find the list of sales for a specific product and all details about payer contact and payment references. On this report named "List of sales with payment references", you can filter on all product families and payment methods, in order to get the list of files, with contact information and payment details. Please contact SecuTix Service Team in order to request activation of this report.
Refund modes
Several refund modes are available :
- Immediate refund on credit card : Remboursement immédiat sur carte de crédit (Ogone)
- Credit note: Remboursement immédiat sur carte de crédit (Ogone)
- Bank transfer : Mode de paiement : Virement bancaire
Extend product validity
How If you want to extend the validity period of dated and non-dated products ? , please see Comment prolonger la durée de validité d'un produit
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