Below you will find some information about refunding and canceling cancelling your events and other products in Secutix.

You can find per vertical all needed processprocesses.

If needed, our support is at your disposal  by phone : 0805 321 028 or via the ticket portal :https://customerportal.secutix.com/ 

For Live Entertainment

1 - Events cancellation

Mass refund with Ingenico Ogone

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If you are using Ingenico Ogone /Ingenico as Payment Service Provider, you can do a mass refund in order to recredit cards (for online and remote sales only). See . This process will recredit clients who bought online or on remote with credit cards. If credit card refund is not possible, the money will be put on the balance credit of payer contact.

How to do it ? Please see this page : Comment annuler une séance et rembourser en masse?

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