...

If needed, our support is at your disposal  by phone : 0805 321 028 or via the ticket portal :https://customerportal.secutix.com/ 

For Live Entertainment

1 - Events cancellation

Mass refund with Ogone

If you are using Ingenico Ogone as Payment Service Provider, you can do a mass refund in order to recredit cards (for online and remote sales only). See this page : Comment annuler une séance et rembourser en masse?

...

• Immediate refund on credit card or on credit note : Remboursement immédiat sur carte de crédit (Ogone)
• Withdrawals : If you only want to do withdrawals, see this page : TODO

2 - Events postponing

If you want to postpone an event, you can easily change the event date. See this page : Comment reporter une date ? TODO : Ajouter copie écran pour changement date

3 - Other products cancellation

How to refund other product families (except Events) ? Remboursement immédiat sur carte de crédit (Ogone)

For Sport

1 - Cancellation

Competition mass refund with Ogone

...

If you only want to do withdrawals, see this page : TODO

2 - Postponing

If you want to postpone an event, you can easily change the event date. See this page : Comment reporter une date ?

...