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The idea of unlocking seats does not change:  abandon the orders that contains locked seats to make them available again for sales (access in Institution - Tools - Support - List orders).

Abandon orders at Institution context is already supported. To search only orders concerning locked seats, a new filter is created:

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                                                                                  *Abandon orders is only visible in support mode by enabling special cookie

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Additional information on locked seats

Unlock seats now contains more information (access in Sales Configuration):

  • Seat details: block - row - seats numbers (if total of seats is more than 10, display as a tool-tip)
  • Order contact

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