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- If the original credit card payment was made via our provider Ogone, the card refund is instantaneous.
- If the payment was made via another payment provider or the credit card refund failed, the amount is refunded direct to the credit account.
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How to use this new feature?
- Set-up the MOTO payment service provider in the sales channel that will proceed to the refund (in institution context) as illustrated below:
- Create the refund order and select the payment method "Refund requested" (new name for "Refund in progress").
Restrictions
- This new feature is only available for refund orders, not for exchange orders where the total amount would be negative (amount for refund to the purchaser).
- This new feature does not affect ticket resales on the exchange market (reseller refund).
- The immediate refund is only possible if the sales order has been created on the Internet or on a phone platform. As a result, a contact who bought tickets at the box office and paid his order with a credit card on a payment terminal will be refund on his credit account (and not on his credit card).