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Step 2 - Dispatch refund: Once tickets are refunded through the "Refund Requested" refund method, the second batch function enables you effectively refund your customers, whether to the credit card they used to purchase the tickets when possible or to their credit account in other cases.
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For now, the automatic refund to the credit card is a feature only available to customers benefiting from our partnership with Ogone. The refund is based on features available only on our interface with this payment service providerusing one of the following Payment Service Providers (PSPs):
If you use another PSP, please check with our support team if you want a fully automated process. |
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Beware that the automatic refund process will always attempt to refund the money to the credit card originally used for payment (if any), if you use Ogone. If you want to keep the money on the credit note account of the use, see at the end of this page for instructions and make sure that the "Dispatch refund" batch is not scheduled to run automatically. |
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