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Step 1 - Cancellation: The execution of this function will cancel the sales orders and create a refund order. If the order contains several sessions/matches, the batch will selectively process the transaction for the cancelled sessions and only refund those operations. The batch also supports the reimbursement of sessions/matches sold within a package, subscription or season ticket. Payment of the refund order is created with a new payment method "Refund Requested".
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Step 2 - Dispatch refund: Once tickets are refunded through the "Refund Requested" refund method, the second batch function enables you effectively refund your customers, whether to the credit card they used to purchase the tickets when possible or to their credit account in other cases.
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