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Mass cancellation is performed by the batch dedicated to the mass refund of performances or matches. The function Cancel single entries for a product allows to cancel products belonging to other product families (timeslot and visit passes, services, open products, vouchers, donations and memberships) and works in a similar way.
Cancellation is performed by running the "Cancel tickets of a performance/match" function. You may decide to restrict certain cancellation to certain contingents and/or certain seat categories. All refunds are made with the special "Refund Requested" refund method, except payments not yet made to waiting accounts that are directly refunded to the waiting account.
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