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A new document model type called “Designer Editor” has been introduced. This model allows customers to edit documents using the new drag-and-drop template designer editor. 

You will find this new feature upon the creation of the new email template for transactional email under Document types. See below.

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What document types are supported?

The We support the following document types are now supported, the remaining ones will be covered delivered in the following releases. 

Each document type has its own supported merge tags , as shown below:that allow operators to design personalized, dynamic email templates (see the example below):

Example of the merge tagsImage Added


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titleAccompanying letter


Merge tag nameDescription
“Mark as specimen”Marks the document as specimen if the institution is a test institution
“Salutation”Shows letter salutation of the contact. It shows default text based on the language, if the contact does not have a specific one.
“Organisation address”Shows complete organization address
“Contact first name”Shows contact first name
“Contact last name”Shows contact last name
“Contact email”Shows contact mail 1
“Contact number”Shows contact number
“Contact address”Shows contact main address
“Contact username”Shows contact username - mail 1
“Order number”Shows order number
“Order amount”Shows order amount
“Order creation date”Shows order creation date
“File number”Show file number
“File creation date”Show file creation date


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