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- With the current feature, experience vouchers only concern events, competitions and open passes. There will be extended to visit passes and memberships in the future.
- Currently, experience vouchers have to be bought on the box office and redeemed on Ticket Shop. In future releases, both purchase and redemption (exchange) processes will be available on box office and ticket shop
- Experience vouchers are also available as bundles (S-360 packages) also called Scheck Abo, a German expression designating a season ticket containing a bundle of experience vouchers. With the current feature, this bundle doesn't provide to its owner the privileges of a season ticket holder (for example, access to season ticket holder tariffs) but this option will be provided in a later release.
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Solution
Solution principle
Basically, the experience vouchers involve following steps:
- Configure the experience voucher, in particular define the products the voucher may be redeemed (or exchanged) with
- A first contact purchases the voucher (currently, only possible on the box office)
- The voucher purchaser gives the voucher to a second contact, called the voucher holder or beneficiary
- The voucher holder redeems the voucher online with one of the products defined during set-up
Set-up of the
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experience voucher
When creating a new season ticket, the operator will have to choose its type:
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