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The operator must select the open product that will be used automatically by S-360 during the redemption process. The drop-down only displays running products belonging to the same season and having the same VAT code. The open product must not match a gift aid or the cancellation insurance (these are discarded automatically from the drop down list).
Remember to set a VAT code in accordance with your VAT perception policy.
Set-up the experience voucher: list of events and performances linked to the voucher
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The prices must be defined for each seat category (matching an item) and tariff:
The amounts price of the experience voucher and of the event performance that may be acquired with the voucher don't need to match (see the section about the redemption process for more detail). However, the tariff and seat category have to match.
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The beneficiary of a voucher (either because a voucher has been assigned to him/her or because he/she knows the code) can login to his/her user account and select the new menu option Experience vouchers:
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Depending on the set-up, the list of performances available for a given voucher may be very long. You can enable a two-level display (the internet user selects first an event, then a performance) to shorten the list. See the Getting started section for more detail.
Finishing the redemption process
Once the internet user has selected a performance and clicked on Redeem, the redemption detail is displayed:
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Note that the section title Voucher redemption matches the external name of the open product. It's therefore important to provide it a meaningful name during the set-up.
From this point, the remaining steps of the process are similar to the "purchase" of the a free product.
Handling of price differences
The voucher holder will neither be refunded, nor will have to pay in case of a price difference (for the considered seat category and tariff) between the voucher and the performance obtained with the voucher. There is no check neither during the set-up nor during the redemption process.
After redemption, all operations performed on the acquired performance ticket (refund, exchange, upgrade,...) will take only the performance price into account (and not the price of the initial voucher). As a result, you could suffer from a financial loss if you simultaneously:
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The configuration key config.gravity.RedemptionProducts.groupTriggerQuantity defines the number of performances per event from which the two level display is enabled (select first event then performance). For instance, if config.gravity.RedemptionProducts.groupTriggerQuantity is set to 3, the internet user will select first an event, then a performance if there are 3 or more performances available for the same event.
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