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This is where you create questions that can be asked in a questionnaire.
Different types of questions are available: Boolean, text, phone, address, multiple choice, etc. These types allow you to create all kinds of questions about the profile of the contact (telephone, origin), its interests, how you recruited it, etc. For each question you create, you can define the different possible response elements, the order in which they will be displayed, and the default response selected. These questions will be asked for each of the ticket contained inthe order. A checkbox enables you to automatically copy the customer's answer for all tickets, thus facilitating his experience.
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