...
Different types of questions are available: Boolean, text, phone, address, multiple choice, etc. These types allow you to create all kinds of questions about the profile of the contact (telephone, origin), its interests, how you recruited it, etc. For each question you create, you can define the different possible response elements, the order in which they will be displayed, and the default response selected. These questions will be asked for each of the ticket contained inthe order. A checkbox enables you to automatically copy the customer's answer for all tickets, thus facilitating his experience.
A parameter is also used to link the created question to a dynamic field that can be displayed in the ticket templates. 
Up to 10 answers can be printed on the ticket.
If the list of fields (Ticket template) is empty, please contact support to activate these fields. (How to for the support team)
...