<intro_5_lines_max>Organizers currently handle ticket exchanges outside of TIXNGO, relying on the S-360 back-office and ticketshop, which results in a manual and fragmented process. To streamline on-site operations, enhance the user experience, and provide spectators with more flexibility and autonomy, we’re integrating this functionality into TIXNGO. This enhancement will not only simplify management but also unlock new revenue opportunities.
How to activate the Ticket Exchange feature ?
Enable the S-360 Ticket Exchange feature from the organizer settings
From the Application Settings, enable the feature Ticket exchange via S-360 ticketshop (ticket.s360.ticketshop.exchange)
Enable or Disable the S-360 Ticket Exchange on an per-Event basis
Enable the feature from the "Edit event" screen in the "S-360 integration" tab and more precisely in the "Exchange" Section.
In this section: you can
- to turn ON or OFF completely the S-360 Exchange of tickets for this event only, by changing the value of "Allow exchange"
- to define the URL of the S-360 ticketshop exchange page
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New Exchange keys in the Ticket rules
Wallet behavior
TIXNGO wallet will do
After deployment allow_return_to_organizer will turn ON or OFF completely the S-360 Resale feature on the ticket
Exchange Button visibility
Event: | Transfer group: | Transfer group: | Exchange button visibility |
|---|---|---|---|
| FALSE | N/A | N/A | Hidden |
| TRUE | FALSE | N/A | Hidden |
| TRUE | TRUE | FALSE | Always visible |
| TRUE | TRUE | TRUE | if current Owner == Initial Spectator → Button visible if current Owner != Initial Spectator --> Button hidden |
Redirection to the ticketshop
By default, the S-360 Ticketshop Exchange URL defined at Event Level will be used to redirect the spectator to the ticketshop.
Nevertheless, it will be possible to override, on a per ticket basis, the Ticketshop exchange URL, by tweaking the S-360 injection template and using hidden ticket details metadata.
To do so, you will need to use the following
- ticketDetails.hidden.index.key = EXCHANGE_TICKETSHOP_URL
- ticketDetails.hidden.index.value = https://ticketshop.secutix.com/account/tickets/exchange
What does this mean for you?
Configure Ticket Exchange at Event Level
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All sales configurations, such as catalog, sales period, and tariff settings, will continue to be managed in S-360.
Unlike the previous S-360 resale integration, where the "Post on resale" button was always visible regardless of the availability of the S-360 Resale Platform, we actively fixed our wrong, by allowing you to enable or disable