Organizers currently handle ticket exchanges outside of TIXNGO, relying on the S-360 back-office and ticketshop, which results in a manual and fragmented process. To streamline on-site operations, enhance the user experience, and provide spectators with more flexibility and autonomy, we’re integrating this functionality into TIXNGO. This enhancement will not only simplify management but also unlock new revenue opportunities.
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A new “Exchange” button will be visible based on the following configurations: Organizer's Application settings
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AND Event settings
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AND Specific ticket rules.
When the spectator clicks the Exchange button, he will be redirected to a dedicated S-360 ticketshop page where he can complete the exchange according to the S-360 sales configuration.
NoteNotes: All sales configurations—including catalog, tariffs, seat categories, contingents, and sales periods—will continue to be managed directly in S-360.
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Enable the S-360 Ticket Exchange feature from the organizer settings
From the Application Settings, enable the feature Ticket exchange via S-360 ticketshop (key: ticket.s360.ticketshop.exchange)
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New Exchange keys in the Ticket rules
We’ve introduced two new Ticket Rules parameters to provide greater flexibility and control over ticket exchange configurations
Name | Key | Default Value | Rule |
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| S360 Exchange for any spectator | s360ExchangeForAnySpectator | FALSE |
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| S360 Exchange for initial spectator | s360ExchangeForInitialSpectator | FALSE |
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Wallet behavior
Exchange Button visibility
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