Organizers currently handle ticket exchanges outside of TIXNGO, relying on the S-360 back-office and ticketshop, which results in a manual and fragmented process. To streamline on-site operations, enhance the user experience, and provide spectators with more flexibility and autonomy, we’re integrating this functionality into TIXNGO. This enhancement will not only simplify management but also unlock new revenue opportunities.
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Enable the S-360 Ticket Exchange feature from the organizer settings
From the Application Settings, enable the feature Ticket exchange via S-360 ticketshop (key: ticket.s360.ticketshop.exchange)
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Wallet behavior
Exchange Button visibility
“Exchange” button visibility is determined by specific rules that define which spectators can initiate a Ticket Exchange, as outlined in the table below:
Allow Exchange (Event) | S360 Exchange for any | S360 Exchange for initial | Expected behavior | Exchange button visibility |
|---|---|---|---|---|
| FALSE | N/A | N/A | Ticket Exchange is completely disabled for this event. Any ticket rules permitting exchanges will be ignored. | Not visible |
| TRUE | FALSE | N/A | Ticket Exchange is enabled for this event, and any ticket rules permitting exchanges will be applied. However, if “Exchange for any spectator” is set to FALSE, Ticket Exchange will be disabled for this specific ticket. | Not visible |
| TRUE | TRUE | FALSE | Ticket Exchange is enabled for this event, and any ticket rules permitting exchanges will be applied. If “Exchange for any spectator” is set to TRUE, Ticket Exchange is enabled for this ticket, regardless of whether the current owner is the initial one or not. | Always visible |
| TRUE | TRUE | TRUE | Ticket Exchange is enabled for this event, and any ticket rules permitting exchanges will be applied. If “Exchange for initial spectator” is set to TRUE, Ticket Exchange is enabled for this ticket but restricted to the initial owner. It will be disabled for any subsequent owners. | Button visible only if the Current Owner is the Initial Spectator |
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