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Organizers currently handle ticket exchanges outside of TIXNGO, relying on the S-360 back-office and ticketshop, which results in a manual and fragmented process. To streamline on-site operations, enhance the user experience, and provide spectators with more flexibility and autonomy, we’re integrating this functionality into TIXNGO. This enhancement will not only simplify management but also unlock new revenue opportunities.

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Enable the S-360 Ticket Exchange feature from the organizer settings

From the Application Settings, enable the feature Ticket exchange via S-360 ticketshop (key: ticket.s360.ticketshop.exchange)

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Name

KeyDefault ValueRule
S360 Exchange for any spectators360ExchangeForAnySpectatorFALSE
  • If TRUE, turn ON the Use TRUE to enable Ticket Exchange for any spectatorthis ticket.If FALSE, turn OFF the Ticket Exchange. Exchange button will
  • be hiddenUse FALSE to disable Ticket Exchange for this ticket.
S360 Exchange for initial spectators360ExchangeForInitialSpectatorFALSE

(warning) For this parameter to take effect, “S-360 Exchange for any spectator” must be set to TRUE.

  • If Use TRUE, allow to restrict Ticket Exchange for initial spectator only. Exchange button is visible for any spectatorIf FALSE, turn OFF the Ticket Exchange. Exchange button will be hidden.feature to the initial spectator ONLY
  • Use FALSE to allow any spectator to use the Ticket Exchange feature


Expand
titleClick here to see the new parameters in the Ticket Rules

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Exchange Button visibility

Allow Exchange (Event

:
Enable S-360 ExchangeTransfer group:

)

S360 Exchange for any
spectator (Ticket Rules)

S360 Exchange for

any spectatorTransfer group:
S360 Exchange for initial spectator

initial
spectator (Ticket Rule)

Expected behavior

Exchange button visibility

FALSEN/AN/A
Hidden

Ticket Exchange is completely disabled for this event. Any ticket rules permitting exchanges will be ignored.

Not visible
TRUEFALSEN/A
Hidden

Ticket Exchange is enabled for this event, and any ticket rules permitting exchanges will be applied.

However, if “Exchange for any spectator” is set to FALSE, Ticket Exchange will be disabled for this specific ticket.

Not visible
TRUETRUEFALSE
Always visible 

Ticket Exchange is enabled for this event, and any ticket rules permitting exchanges will be applied.

If “Exchange for any spectator” is set to TRUE, Ticket Exchange is enabled for this ticket, regardless of whether the current owner is the initial one or not.

Always visible
TRUETRUETRUE
if current Owner == Initial Spectator → Button visible
if current Owner != Initial Spectator --> Button hidden

Ticket Exchange is enabled for this event, and any ticket rules permitting exchanges will be applied.

If “Exchange for initial spectator” is set to TRUE, Ticket Exchange is enabled for this ticket but restricted to the initial owner. It will be disabled for any subsequent owners.

Button visible only if the Current Owner is the Initial Spectator

Redirection to the ticketshop

By default, the S-360 Ticketshop Exchange URL defined specified at the event level will be used to redirect spectators to the ticketshop.

However, it is possible to you can override this URL on a per-ticket basis by adjusting modifying the S-360 injection template and leveraging utilizing hidden ticket details metadata. 
To configure set this up, use apply the following configuration in your S-360 injection template:

Limitations

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