Organizers currently handle ticket exchanges outside of TIXNGO, relying on the S-360 back-office and ticketshop, which results in a manual and fragmented process. To streamline on-site operations, enhance the user experience, and provide spectators with more flexibility and autonomy, we’re integrating this functionality into TIXNGO. This enhancement will not only simplify management but also unlock new revenue opportunities.
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Enable the S-360 Ticket Exchange feature from the organizer settings
From the Application Settings, enable the feature Ticket exchange via S-360 ticketshop (key: ticket.s360.ticketshop.exchange)
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Wallet behavior
User flow
My Tickets | Ticket details | Ticket actions | Exchange confirmation popup | Webview | |
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Navigate to your event and find the ticket you want to exchange | Select the ticket you want to exchange | Scroll to reveal possible ticket actions (main button or floating action button) | Tap the "Exchange your ticket" button. | Once confirmed, spectator is redirected to the ticketshop on the Exchange screen (if configured accordingly) | |
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| Changes | None | None | New button "Exchange your ticket" | New popup "Exchange this ticket" including :
| New title for the Webview Screen "Ticket shop" |
| Crowdin label | N/A | N/A |
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Exchange Button visibility
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- ticketDetails.hidden.index.key = EXCHANGE_TICKETSHOP_URL
- ticketDetails.hidden.index.value = https://ticketshop.secutix.com/account/tickets/exchange
Limitations
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Spectator must be the ticket S-360 Cultural Contact to perform
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a Ticket Exchange
Contact synchronization must be enabled in the feedback interface
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for spectators to exchange their tickets
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via the S-360 ticketshop.
How does TIXNGO prevent users from transferring tickets that have been exchanged?
TIXNGO cannot block the transfer until it receives confirmation from S-360 that the ticket has been invalidated after its exchange.
This process is similar to how resales are handled in S-360, with the distinction that ticket invalidation in the case of exchange only occurs after the exchange operation is completed in S-360.
This includes successful payment, marking the original ticket as invalidated (with the reason "REFUNDED"), and issuing the new ticket.
Handling Transfers of Exchanged Tickets
If a spectator manages to initiate or complete a transfer of a ticket that has been exchanged, the delayed invalidation should override the transfer:
If the transfer is initiated (but no action has been taken by the recipient):
- The ticket must will be invalidated (due to the Push Cancelled/Invalidated function of the S-360 TIXNGO interface), and
- The transfer must will be automatically cancelled by the systemTIXNGO.
If the transfer is completed (accepted, rejected, or abandoned):
- The ticket must still will be invalidated .
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- (due to the Push Cancelled/Invalidated function of the S-360 TIXNGO interface).