Organizers currently manage ticket resale through organizer settings and transfer rules, which display the "Resell your ticket" button, even when no active resale platform is available on the S-360 side. To streamline on-site operations and align with the new "Ticket Exchange" feature, we are pleased to simplify the management of Resale configurations. This enhancement not only improves the user experience for organizers but also for spectators, ensuring a consistent and efficient process.
Overview
In substance, the Ticket Resale process remains fully managed by S-360 and can be initiated directly from TIXNGO.
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Notes: All sales configurations—including catalog, tariffs, seat categories, contingents, and sales periods—will continue to be managed directly in S-360.
How to activate the Ticket
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Resale feature ?
Enable the S-360 Ticket Resale feature from the organizer settings
From the Application Settings, enable the feature Ticket resale via S-360 ticketshop (key: enable-resale-ticket-shop-s360)
Enable or Disable the S-360 Ticket Resale on an per-Event basis
Enable this feature from the “Edit Event” screen under the “S-360 Integration” tab, specifically in the “Resale” section.
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Resale keys, new behaviour in the Ticket rules
We’ve adapted the current resale keys in the Ticket rules to provide clarity and consistency with Ticket Exchange and streamline button visibility.
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Wallet behavior
User flow
My Tickets | Ticket details | Ticket actions | Resale confirmation popup | Webview | |
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Navigate to your event and find the ticket you want to exchange | Select the ticket you want to resell | Scroll to reveal possible ticket actions (main button or floating action button) | Tap the "Reseet" button. | Once confirmed, spectator is redirected to the ticketshop on the Exchange screen (if configured accordingly) | |
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| Changes | None | None | None. Same button "Resale on ticket shop". | New popup "Resell this ticket" including :
| New title for the Webview Screen "Ticket shop" |
| Crowdin label | N/A | N/A |
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Resell Button visibility
“Resell” button visibility is determined by specific rules that define which spectators can initiate a Ticket Reale, as outlined in the table below:
Allow Resale | S360 Resale for any | S360 Resale for initial | Expected behavior | "Post on resale" button visibility |
|---|---|---|---|---|
| FALSE | N/A | N/A | Ticket Resale is completely disabled for this event. Any ticket rules permitting resale will be ignored. | Not visible |
| TRUE | FALSE | N/A | Ticket Resale is enabled for this event, and any ticket rules permitting resale will be applied. However, if “Resale for any spectator” is set to FALSE, Ticket Resale will be disabled for this specific ticket. | Not visible |
| TRUE | TRUE | FALSE | Ticket Resale is enabled for this event, and any ticket rules permitting resale will be applied. If “Resale for any spectator” is set to TRUE, Ticket Resale is enabled for this ticket, regardless of whether the current owner is the initial one or not. | Always visible |
| TRUE | TRUE | TRUE | Ticket resale is enabled for this event, and any ticket rules permitting resale will be applied. If “Resale for initial spectator” is set to TRUE, Ticket Resale is enabled for this ticket but restricted to the initial owner. It will be disabled for any subsequent owners. | Button visible only if the Current Owner is the Initial Spectator |
Redirection to the ticketshop
Event configuration at injection
By default, the S-360 Ticketshop Resale URLs specified at the event level will be used to redirect spectators to the ticketshop :
- Posting a ticket on resale
- event.metadata.index.key = RESALE_TICKETSHOP_URL
- event.metadata.index.value = https://ticketshop.secutix.com/account/resale/resellTickets?ticketIds=
- Removing a ticket from the resale
- event.metadata.index.key = CANCEL_RESALE_TICKETSHOP_URL
- event.metadata.index.value = https://ticketshop.secutix.com/account/resale/removeTickets?ids=
Ticket override at injection
However, you can override this URL on a per-ticket basis by modifying the S-360 injection template and utilizing hidden ticket details metadata.
To set this up, apply the following configuration in your S-360 injection template:
- Posting a ticket on resale
- ticketDetails.hidden.index.key = EXCHANGERESALE_TICKETSHOP_URL
- ticketDetails.hidden.index.value = https://ticketshop.secutix.com/account/tickets/exchangeresale/resellTickets?ticketIds=
- Removing a ticket from the resale
- ticketDetails.hidden.index.key = EXCHANGECANCEL_RESALE_TICKETSHOP_URL
- ticketDetails.hidden.index.value = https://ticketshop.secutix.com/account/tickets/exchangeresale/removeTickets?ids=
Limitations
Spectator must be the ticket S-360 Cultural Contact to perform a Ticket Resale
Contact synchronization must be enabled in the feedback interface for ANY spectators to resell their tickets via the S-360 ticketshop.
How does TIXNGO prevent users from transferring tickets that have been resold ?
TIXNGO is unable to block ticket transfers until it receives confirmation from S-360 that the ticket has been invalidated following its resale.
This places the responsibility on the "Push Cancelled/Invalidated Tickets" function within the S-360 TIXNGO interface to ensure proper ticket management.
Handling Transfers of Resold Tickets
If a spectator manages to initiate or complete a transfer of a ticket that has been resold, the delayed invalidation should override the transfer:
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