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  • This feature dedicates the delay interthe time auto-cancellation when a transfer transaction passes a delay time which is set by organizer, but recipient still not accept/reject the ticket.
  • Delay unit: hour

Setting reminder emails for non-register users

  • This feature is useful to remind those non-register users who has ticket on TIXNGO but not yet downloaded and created account on app. 

  • In order to sending reminder email, organizer needs to set these 4 keys below:
    • email.reminder.limit.days-first : Number of days before the Event to start sending reminders
    • email.reminder.limit.time-first : Hour of the day to send the first reminder, next one will be after the min interval (UTC)
    • email.reminder.limit.min-interval: Minimum interval between two reminder in hours
    • email.reminder.limit.max-number: Max number of reminder emails that can be sent per ticket

Setting limited batch for push notification campaign

  • As a solution to avoid performance issue during creation and sending notification campaigns, we recommend organizers to define batch size and interval time between 2 splited schedules. 
  • There are 2 keys on Back-Office to help you define that:
    • push.notification.campaign.batch_size: Push notification campaign batch size
    • push.notification.campaign.delay: Interval (in minutes) between split notification campaign schedules

More information on Push Notification Campaign, please check this page

Setting default time for anonymizing unregistered user's personal information

  • Based on the GDPR compliance,  in some cases organizers might need to anonymize unregistered user's personal information after a period of time.

  • On Back-Office (Organizer settings), organizers can set up an automatical job to do it by configuring the key below:

    • personal.information.anonymize.delay: Default amount of days after event expired date which the unregistered personal information got anonymized


Multilingual settings:

TIXnGO provides a wide range of notification and emails to send to fans which are available to modify on Back-office via Multilingual Settings.

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