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Here is the list of default email and push notification templates

...

NoDescriptionKeyValueExample
1

Email sent at ticket injection


  • Triggered when a new ticket is injected to a spectator.
    If more than one ticket is injected, only send one email.
  • A job is running on the backend to trigger emails for
    newly injected tickets, every 2mn.
email.invitation.inject.subject$$event.name$$ - Mobile ticket(s) availableATLAS GLOBAL - Mobile ticket(s) available.
email.invitation.inject.body

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "$$event.name$$" is/are now available.
To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app


We look forward to seeing you during "$$event.name$$" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$


**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Thank you for choosing TIXNGO.

Your mobile ticket(s) for "ATLAS GLOBAL" is/are now available.

To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "ATLAS GLOBAL" event.

Thank you,

The TIXNGO Team

https://www.tixngo.io

Ticket Details

EventATLAS GLOBAL
Ticket ID20210710
Email Addressuser-a@yopmail.com



**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

2

Email sent at ticket transfer to Unkown account

  • Triggered when a Spectator transfers a ticket to another
    person (email address) who is not yet registered in the
    app.
  • Triggered as the same time as the Transfer.
email.invitation.approval.subject$$app.name$$ - $$event.name$$ - Mobile ticket(s) transferTIXNGO - Event A - Mobile ticket(s) available.
email.invitation.approval.body

Dear Sir or Madam,

$$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app


We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details $$ticket.details.main$$
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$


**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

User A (user-a@yopmail.com) has transferred you a mobile ticket for "Event A".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app


We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00.

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com



**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

3

Email sent at ticket transfer to Known account

  • Triggered when a Spectator transfers a ticket to another
    Spectator (registered in the system)
  • Triggered as the same time as the Transfer.
email.information.approval.subject$$app.name$$ - $$event.name$$ - Mobile ticket(s) transferTIXNGO - Event A - Mobile ticket(s) available.
email.information.approval.body

Dear Sir or Madam,

$$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app


We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details $$ticket.details.main$$
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$


**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Moda Yoki (moda.yoki@yopmail.com) has transferred you a mobile ticket for "Event A".
To download it and to be able to use it, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app


We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00.

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com



**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

4

Email sent at ticket transfer cancel

  • Triggered when a Spectator cancels a ticket Transfer he
    previously transferred to someone else.
  • Triggered as the same time as the Cancellation.
  • For automatically canceled: Triggered when the time in Admin tool >> Organizer settings >> Amount of time (hour) after which the pending transfers... has been reached.
email.information.cancel.subject

$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.

TIXNGO - Event A - Mobile ticket transfer cancelled.
email.information.cancel.body

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address

$$spectator.email$$


Dear Sir or Madam,

Moda Yoki has cancelled the transfer of the mobile ticket for Event A

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com


email.information.automaticallycancel.recipient.subject$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.TIXNGO - Event A - Mobile ticket transfer cancelled.
email.information.automaticallycancel.recipient.subject

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,

The TIXNGO Team

https://www.tixngo.io

Ticket Details

Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address

$$spectator.email$$


Dear Sir or Madam,

User B has cancelled the transfer of the mobile ticket for Event A

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com


email.information.automaticallycancel.sender.subject$$app.name$$ - Your ticket transfer for $$event.name$$ is canceledTIXNGO - Your ticket transfer for Event A is canceled
email.information.automaticallycancel.sender.body

Dear Sir or Madam,
Please be informed that the transfer of the ticket $$ticket.id$$ was canceled, because $$ticket.approval.cancel.delay$$ hours have passed without any response from recipients.
Ticket Details

Event$$event.name$$
Event date$$event.date$$
Ticket Id$$ticket.id$$

$$ticket.details.main$$
 
Thank you,
$$organizer.name$$

Dear Sir or Madam,
Please be informed that the transfer of the ticket E0000001 was canceled, because 5 hours have passed without any response from recipients.
Ticket Details

EventEvent A
Event date2022-09-16 18:00:00
Ticket IdE0000001
GateD
Block4
Row7
Seat2009
Gate open5:00 PM
Opening Ceremony7:00 PM


Thank you,
TIXNGO Team

5

Ticket sent as reminder (User did not sign-up yet)

  • Reminder email are triggers when a user who purchased
    tickets did not sign-up in the app yet.
  • A backend job is running every hour to check for tickets
    that would require a reminder.
  • Maximum number of reminder, interval between two
    reminder, how long before the event to send a reminder
    and time at which we should send reminder are
    configurable in the TIXNGO Console.
email.reminder.subject

Reminder - TIXNGO - $$event.name$$ - Mobile ticket(s) available.

Reminder - TIXNGO - Event A - Mobile ticket(s) available.
email.reminder.body

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "$$event.name$$" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app


We look forward to seeing you during "$$event.name$$" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$


**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "Event A" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app


We look forward to seeing you during "Event A" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details

EventEvent A
Ticket ID20210630
Email Addressuser-a@yopmail.com



**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

6

Email sent at ticket deletion

  • Triggered when an Organizer deletes a ticket that
    belongs to a Spectator.
  • Triggered as the same time as the Deletion.
email.delete.subject$$app.name$$ - Your ticket(s) was deletedTIXNGO - Your ticket(s) was deleted
email.delete.body

Hello,

Your ticket was deleted.
The TIXNGO Team

[ticket id : $$ticket.id$$]

Hello,

Your ticket was deleted.

The TIXNGO Team


[ticket id : 20210630]

7

Email sent at ticket transfer delivered (to Sender)

  • Triggered when the reciever opens the app and finalize
    the transfer.
  • Triggered as the same time as the Transfer finalizes.
email.sent.subject

$$app.name$$ - Your ticket(s) was delivered

TIXNGO - Your ticket(s) was delivered to original ticket owner
email.sent.body

Dear Sir or Madam!

Please be informed that the tickets listed below were successfully delivered:
The person who received tickets: $$spectator.name$$ ($$spectator.email$$)
Match and date of the match: $$event.name$$ - $$event.date$$
Ticket details:
- Ticket Id: $$ticket.id$$
$$ticket.details.main$$

Dear Sir or Madam!

Please be informed that the ticket below were successfully delivered:
The person who received ticket (User A, user-a@yopmail.com)
Match Event A and date of the match (2023-05-31 07:25:00)
Ticket and seating details:
- Ticket Id: 20210630
- Block: 1
8

Email sent to spectator when he or she is using pin code to login

  • Triggered at login time, and this account not yet have a ticket in wallet
email.account.activation.noticket.subjectYour registration code $$spectator.invitCode$$Your registration code 215391
email.account.activation.noticket.body

Registration code
$$spectator.email$$
$$spectator.invitCode$$
Hello,
Thank you for downloading the $$Mobile Tickets App name$$.
Currently, there are no tickets associated to this e-mail address.
Double check your e-mail address
Please check you are using the same e-mail address which you used to purchase your tickets.
Yours sincerely,
$$organizer.name$$

Registration code
sample@tixngo.io
215391
Hello,
Thank you for downloading the TIXNGO Tickets App. 
Currently, there are no tickets associated to this e-mail address.
Double check your e-mail address
Please check you are using the same e-mail address which you used to purchase your tickets.
Yours sincerely,
TIXNGO Team
9

Email sent to spectator when he or she is using pin code to login

  • Triggered at login time, and this account already have at least 1 ticket in wallet
email.account.activation.subjectYour registration code $$spectator.invitCode$$Your registration code 542214
email.account.activation.bodyRegistration code
$$spectator.email$$
$$spectator.invitCode$$
Enter $$spectator.invitCode$$ on the App followed by your personal details to see your tickets.
Yours sincerely,
$$organizer.name$$		Registration code
sample@tixngo.io
542214
Enter 542214 on the App followed by your personal details to see your tickets.
Yours sincerely,
TIXNGO Team
10Notification sent at ticket injectionnotification.inject.titleNew Ticket
notification.inject.contentYou received a ticket for "$$event.name$$"
11Notification sent at ticket transfer (to Sender)

notification.sent.titleTicket Sent
notification.sent.content

Your ticket was successfully transferred to $$spectator.name$$


12Notification sent at ticket transfer (to Reciever)notification.received.titleNew Ticket Received
notification.received.content

You received a ticket from $$spectator.name$$ to attend "$$event.name$$" event.


13Notification sent at ticket deletionnotification.deleted.titleTicket deleted
notification.deleted.content

A ticket for $$event.name$$ has been deleted


14Notification sent at ticket activationnotification.activated.titleTicket activated
notification.activated.contentA ticket for $$event.name$$ has been activated
15Notification sent at transfer accepted (to Sender)notification.acknowledge.accepted.titleTicket Transfer Accepted
notification.acknowledge.accepted.contentThe ticket's transfer for $$event.name$$ was accepted by $$spectator.name$$
16Notification sent at transfer rejected (to Sender)notification.acknowledge.rejected.titleTicket Transfer Rejected
notification.acknowledge.rejected.content

The ticket's transfer for $$event.name$$ was rejected by $$spectator.name$$


17Notification sent at ticket update (ex: update event info)notification.update.ticket.titleTicket
notification.update.ticket.content

Your ticket for $$event.name$$ was updated


18Notification sent at ticket transfer cancelation (to Reciever)notification.cancel.titleTicket Transfer Cancelled
notification.cancel.contentThe transfer for a ticket for $$event.name$$ was cancelled
19

Notification sent at mobile app logout:

  • Triggered when a session is clear on the Admin tool.
notification.logout.titleTIXNGO
notification.logout.contentYou have been successfully logged out.


20

Notification to initiate logout of session:

  • Triggered when a device initiated a connection with your account.


notification.logout.force.title

TIXNGO

notification.logout.force.content

You have logged in with another device.
21

Notification at ticket transfer has been auto canceled

notification.information.automaticallycancel.titleTicket is canceled
notification.information.automaticallycancel.contentYour ticket transfer for $$event.name$$ is canceled
22

Push Notifications at delete resale pending

  • Triggered when ticket is deleted with delete reason RESALE_PENDING
notification.deleted.resale-pending.titleTicket being resold
notification.deleted.resale-pending.contentA ticket for $$event.name$$ has been being resold
23

Push Notifications at delete resale cancelled

  • Triggered when ticket is deleted with delete reason RESALE_CANCELLED
notification.deleted.resale-cancelled.titleReselling ticket cancel
notification.deleted.resale-cancelled.contentA reselling ticket for $$event.name$$ has been cancelled
24

Push Notifications at delete resold

  • Triggered when ticket is deleted with delete reason RESOLD
notification.deleted.resold.titleTicket resold
notification.deleted.resold.contentA ticket for $$event.name$$ has been resold










Ticket delete notification

  • Copy one of the reasons listed below and place it into "Reason for deleting ticket", then a push notification with provided content for its following keys will be sent to your spectator.
  • When you delete a ticket for another reason not pre-defined by TIXNGO, your provided content for the keys notification.deleted.title and notification.deleted.content will be sent as a push notification to your spectator.
  • In case contents have not been provided yet, the default value will be sent to your spectator.
    (You can find detail for the listed keys in Multilingual Settings)

NoReasonTriggered keysDefault value
1Others reason (any text)notification.deleted.titleTicket deleted
notification.deleted.contentA ticket for $$event.name$$ has been deleted
2OTHER_PNA_REQUEST_BLnotification.deleted.other_pna_request_bl.titleTicket deleted
notification.deleted.other_pna_request_bl.contentA ticket for $$event.name$$ has been deleted
3OTHER_SECURITY_REQUEST_BL

notification.deleted.other_security_request_bl.titleTicket deleted
notification.deleted.other_security_request_bl.contentA ticket for $$event.name$$ has been deleted
4ITA_CUST_NAME_CHANGE

notification.deleted.ita_cust_name_change.titleTicket deleted
notification.deleted.ita_cust_name_change.contentA ticket for $$event.name$$ has been deleted
5ITA_SERVICE_REASONnotification.deleted.ita_service_reason.titleTicket deleted
notification.deleted.ita_service_reason.contentA ticket for $$event.name$$ has been deleted
6ITA_THEFT_LOSSnotification.deleted.ita_theft_loss.titleTicket deleted
notification.deleted.ita_theft_loss.contentA ticket for $$event.name$$ has been deleted
7ITA_UPSELLINGnotification.deleted.ita_upselling.titleTicket deleted
notification.deleted.ita_upselling.contentA ticket for $$event.name$$ has been deleted
8ITA_CUSTOMER_REQUESTnotification.deleted.ita_customer_request.titleTicket deleted
notification.deleted.ita_customer_request.contentA ticket for $$event.name$$ has been deleted
9REFUNDEDnotification.deleted.refunded.titleTicket deleted
notification.deleted.refunded.contentA ticket for $$event.name$$ has been deleted
10EBO_CANCELLEDnotification.deleted.ebo_cancelled.titleTicket deleted
notification.deleted.ebo_cancelled.contentA ticket for $$event.name$$ has been deleted
11CHANGE_RFIDnotification.deleted.change_rfid.titleTicket deleted
notification.deleted.change_rfid.contentA ticket for $$event.name$$ has been deleted
12ITA_EVENT_CANCELLATIONnotification.deleted.ita_event_cancellation.titleTicket deleted
notification.deleted.ita_event_cancellation.contentA ticket for $$event.name$$ has been deleted
13FORBIDDENnotification.deleted.forbidden.titleTicket deleted
notification.deleted.forbidden.contentA ticket for $$event.name$$ has been deleted
14ITA_INVALID_PRINTnotification.deleted.ita_invalid_print.titleTicket deleted
notification.deleted.ita_invalid_print.contentA ticket for $$event.name$$ has been deleted
15LOSS_COURIER_FAILUREnotification.deleted.loss_courier_failure.titleTicket deleted
notification.deleted.loss_courier_failure.contentA ticket for $$event.name$$ has been deleted
16LOSS_RETURN_DISTRIBUTIONnotification.deleted.loss_return_distribution.titleTicket deleted
notification.deleted.loss_return_distribution.contentA ticket for $$event.name$$ has been deleted
17MOBILE_TAKE_BACKnotification.deleted.mobile_take_back.titleTicket deleted
notification.deleted.mobile_take_back.contentA ticket for $$event.name$$ has been deleted
18NOT_CANCELLEDnotification.deleted.not_cancelled.titleTicket deleted
notification.deleted.not_cancelled.contentA ticket for $$event.name$$ has been deleted
19OTHERnotification.deleted.other.titleTicket deleted
notification.deleted.other.contentA ticket for $$event.name$$ has been deleted
20PRINT_KOnotification.deleted.print_ko.titleTicket deleted
notification.deleted.print_ko.contentA ticket for $$event.name$$ has been deleted
21REPRINTnotification.deleted.reprint.titleTicket deleted
notification.deleted.reprint.contentA ticket for $$event.name$$ has been deleted
22REPRINT_APP_PAPERnotification.deleted.reprint_app_paper.titleTicket deleted
notification.deleted.reprint_app_paper.contentA ticket for $$event.name$$ has been deleted
23REPRINT_CONTACT_MOBILEnotification.deleted.reprint_contact_mobile.titleTicket deleted
notification.deleted.reprint_contact_mobile.contentA ticket for $$event.name$$ has been deleted
24REPRINT_CONTACT_PAPERnotification.deleted.reprint_contact_paper.titleTicket deleted
notification.deleted.reprint_contact_paper.contentA ticket for $$event.name$$ has been deleted
25REPRINT_DAMAGEDnotification.deleted.reprint_damaged.titleTicket deleted
notification.deleted.reprint_damaged.contentA ticket for $$event.name$$ has been deleted
26REPRINT_ORG_MOBILEnotification.deleted.reprint_org_mobile.titleTicket deleted
notification.deleted.reprint_org_mobile.contentA ticket for $$event.name$$ has been deleted
27REPRINT_ORG_PAPERnotification.deleted.reprint_org_paper.titleTicket deleted
notification.deleted.reprint_org_paper.contentA ticket for $$event.name$$ has been deleted
28REPRINT_PNA_ON_SITEnotification.deleted.reprint_pna_on_site.titleTicket deleted
notification.deleted.reprint_pna_on_site.contentA ticket for $$event.name$$ has been deleted
29REPRINT_RESEATnotification.deleted.reprint_reseat.titleTicket deleted
notification.deleted.reprint_reseat.contentA ticket for $$event.name$$ has been deleted
30RESALE_CANCELLEDnotification.deleted.resale-cancelled.titleTicket deleted
notification.deleted.resale-cancelled.contentA ticket for $$event.name$$ has been deleted
31RESALE_PENDINGnotification.deleted.resale-pending.titleTicket deleted
notification.deleted.resale-pending.contentA ticket for $$event.name$$ has been deleted
32RESEATnotification.deleted.reseat.titleTicket deleted
notification.deleted.reseat.contentA ticket for $$event.name$$ has been deleted
33RESOLDnotification.deleted.resold.titleTicket deleted
notification.deleted.resold.contentA ticket for $$event.name$$ has been deleted
34THEFTnotification.deleted.theft.titleTicket deleted
notification.deleted.theft.contentA ticket for $$event.name$$ has been deleted
35LOSSnotification.deleted.loss.titleTicket deleted
notification.deleted.loss.contentA ticket for $$event.name$$ has been deleted
36ITA_TRANS_NOT_COMPLETEDnotification.deleted.ita_trans_not_completed.titleTicket deleted
notification.deleted.ita_trans_not_completed.contentA ticket for $$event.name$$ has been deleted
37ITA_WRONG_DATAnotification.deleted.ita_wrong_data.titleTicket deleted
notification.deleted.ita_wrong_data.contentA ticket for $$event.name$$ has been deleted

...