Here is the list of default email and push notification templates
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No | Description | Key | Value | Example | ||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Email sent at ticket injection
| email.invitation.inject.subject | $$event.name$$ - Mobile ticket(s) available | ATLAS GLOBAL - Mobile ticket(s) available. | ||||||||||||||||||||||
email.invitation.inject.body | Dear Sir or Madam, Thank you for choosing TIXNGO.
We look forward to seeing you during "$$event.name$$" event. Thank you,
********************************************** You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application. | Dear Sir or Madam, Thank you for choosing TIXNGO. Your mobile ticket(s) for "ATLAS GLOBAL" is/are now available. To download them and to be able to use them, please follow the instructions below:
We look forward to seeing you during "ATLAS GLOBAL" event. Thank you, The TIXNGO Team Ticket Details
********************************************** You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application. | ||||||||||||||||||||||||
2 | Email sent at ticket transfer to Unkown account
| email.invitation.approval.subject | $$app.name$$ - $$event.name$$ - Mobile ticket(s) transfer | TIXNGO - Event A - Mobile ticket(s) available. | ||||||||||||||||||||||
email.invitation.approval.body | Dear Sir or Madam, $$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
We look forward to seeing you during "$$event.name$$" event on $$event.date$$. Thank you,
********************************************** You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application. | Dear Sir or Madam, User A (user-a@yopmail.com) has transferred you a mobile ticket for "Event A".
We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00. Thank you,
********************************************** You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application. | ||||||||||||||||||||||||
3 | Email sent at ticket transfer to Known account
| email.information.approval.subject | $$app.name$$ - $$event.name$$ - Mobile ticket(s) transfer | TIXNGO - Event A - Mobile ticket(s) available. | ||||||||||||||||||||||
email.information.approval.body | Dear Sir or Madam, $$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
We look forward to seeing you during "$$event.name$$" event on $$event.date$$. Thank you,
********************************************** You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application. | Dear Sir or Madam, Moda Yoki (moda.yoki@yopmail.com) has transferred you a mobile ticket for "Event A".
We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00. Thank you,
********************************************** You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application. | ||||||||||||||||||||||||
4 | Email sent at ticket transfer cancel
| email.information.cancel.subject | $$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled. | TIXNGO - Event A - Mobile ticket transfer cancelled. | ||||||||||||||||||||||
email.information.cancel.body | Dear Sir or Madam, $$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$ Thank you,
| Dear Sir or Madam, Moda Yoki has cancelled the transfer of the mobile ticket for Event A Thank you,
| ||||||||||||||||||||||||
email.information.automaticallycancel.recipient.subject | $$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled. | TIXNGO - Event A - Mobile ticket transfer cancelled. | ||||||||||||||||||||||||
email.information.automaticallycancel.recipient.subject | Dear Sir or Madam, $$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$ Thank you, The TIXNGO Team Ticket Details
| Dear Sir or Madam, User B has cancelled the transfer of the mobile ticket for Event A Thank you,
| ||||||||||||||||||||||||
email.information.automaticallycancel.sender.subject | $$app.name$$ - Your ticket transfer for $$event.name$$ is canceled | TIXNGO - Your ticket transfer for Event A is canceled | ||||||||||||||||||||||||
email.information.automaticallycancel.sender.body | Dear Sir or Madam,
$$ticket.details.main$$ | Dear Sir or Madam,
| ||||||||||||||||||||||||
5 | Ticket sent as reminder (User did not sign-up yet)
| email.reminder.subject | Reminder - TIXNGO - $$event.name$$ - Mobile ticket(s) available. | Reminder - TIXNGO - Event A - Mobile ticket(s) available. | ||||||||||||||||||||||
email.reminder.body | Dear Sir or Madam, Thank you for choosing TIXNGO.
We look forward to seeing you during "$$event.name$$" event. Thank you,
********************************************** You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application. | Dear Sir or Madam, Thank you for choosing TIXNGO.
We look forward to seeing you during "Event A" event. Thank you, Ticket Details
********************************************** You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application. | ||||||||||||||||||||||||
6 | Email sent at ticket deletion
| email.delete.subject | $$app.name$$ - Your ticket(s) was deleted | TIXNGO - Your ticket(s) was deleted | ||||||||||||||||||||||
email.delete.body | Hello, | Hello, Your ticket was deleted. The TIXNGO Team [ticket id : 20210630] | ||||||||||||||||||||||||
7 | Email sent at ticket transfer delivered (to Sender)
| email.sent.subject | $$app.name$$ - Your ticket(s) was delivered | TIXNGO - Your ticket(s) was delivered to original ticket owner | ||||||||||||||||||||||
email.sent.body | Dear Sir or Madam! | Dear Sir or Madam! Please be informed that the ticket below were successfully delivered: The person who received ticket (User A, user-a@yopmail.com) Match Event A and date of the match (2023-05-31 07:25:00) Ticket and seating details: - Ticket Id: 20210630 - Block: 1 | ||||||||||||||||||||||||
8 | Email sent to spectator when he or she is using pin code to login
| email.account.activation.noticket.subject | Your registration code $$spectator.invitCode$$ | Your registration code 215391 | ||||||||||||||||||||||
email.account.activation.noticket.body | Registration code | Registration code sample@tixngo.io 215391 Hello, Thank you for downloading the TIXNGO Tickets App. Currently, there are no tickets associated to this e-mail address. Double check your e-mail address Please check you are using the same e-mail address which you used to purchase your tickets. Yours sincerely, TIXNGO Team | ||||||||||||||||||||||||
9 | Email sent to spectator when he or she is using pin code to login
| email.account.activation.subject | Your registration code $$spectator.invitCode$$ | Your registration code 542214 | ||||||||||||||||||||||
email.account.activation.body | Registration code $$spectator.email$$ $$spectator.invitCode$$ Enter $$spectator.invitCode$$ on the App followed by your personal details to see your tickets. Yours sincerely, $$organizer.name$$ | Registration code sample@tixngo.io 542214 Enter 542214 on the App followed by your personal details to see your tickets. Yours sincerely, TIXNGO Team | ||||||||||||||||||||||||
10 | Notification sent at ticket injection | notification.inject.title | New Ticket | |||||||||||||||||||||||
notification.inject.content | You received a ticket for "$$event.name$$" | |||||||||||||||||||||||||
11 | Notification sent at ticket transfer (to Sender) | notification.sent.title | Ticket Sent | |||||||||||||||||||||||
notification.sent.content | Your ticket was successfully transferred to $$spectator.name$$ | |||||||||||||||||||||||||
12 | Notification sent at ticket transfer (to Reciever) | notification.received.title | New Ticket Received | |||||||||||||||||||||||
notification.received.content | You received a ticket from $$spectator.name$$ to attend "$$event.name$$" event. | |||||||||||||||||||||||||
13 | Notification sent at ticket deletion | notification.deleted.title | Ticket deleted | |||||||||||||||||||||||
notification.deleted.content | A ticket for $$event.name$$ has been deleted | |||||||||||||||||||||||||
14 | Notification sent at ticket activation | notification.activated.title | Ticket activated | |||||||||||||||||||||||
notification.activated.content | A ticket for $$event.name$$ has been activated | |||||||||||||||||||||||||
15 | Notification sent at transfer accepted (to Sender) | notification.acknowledge.accepted.title | Ticket Transfer Accepted | |||||||||||||||||||||||
notification.acknowledge.accepted.content | The ticket's transfer for $$event.name$$ was accepted by $$spectator.name$$ | |||||||||||||||||||||||||
16 | Notification sent at transfer rejected (to Sender) | notification.acknowledge.rejected.title | Ticket Transfer Rejected | |||||||||||||||||||||||
notification.acknowledge.rejected.content | The ticket's transfer for $$event.name$$ was rejected by $$spectator.name$$ | |||||||||||||||||||||||||
17 | Notification sent at ticket update (ex: update event info) | notification.update.ticket.title | Ticket | |||||||||||||||||||||||
notification.update.ticket.content | Your ticket for $$event.name$$ was updated | |||||||||||||||||||||||||
18 | Notification sent at ticket transfer cancelation (to Reciever) | notification.cancel.title | Ticket Transfer Cancelled | |||||||||||||||||||||||
notification.cancel.content | The transfer for a ticket for $$event.name$$ was cancelled | |||||||||||||||||||||||||
19 | Notification sent at mobile app logout:
| notification.logout.title | TIXNGO | |||||||||||||||||||||||
notification.logout.content | You have been successfully logged out. | |||||||||||||||||||||||||
20 | Notification to initiate logout of session:
| notification.logout.force.title | TIXNGO | |||||||||||||||||||||||
notification.logout.force.content | You have logged in with another device. | |||||||||||||||||||||||||
21 | Notification at ticket transfer has been auto canceled | notification.information.automaticallycancel.title | Ticket is canceled | |||||||||||||||||||||||
notification.information.automaticallycancel.content | Your ticket transfer for $$event.name$$ is canceled | |||||||||||||||||||||||||
22 | Push Notifications at delete resale pending
| notification.deleted.resale-pending.title | Ticket deleted | |||||||||||||||||||||||
notification.deleted.resale-pending.content | A ticket for $$event.name$$ has been deleted | |||||||||||||||||||||||||
23 | Push Notifications at delete resale cancelled
| notification.deleted.resale-cancelled.title | Ticket deleted | |||||||||||||||||||||||
notification.deleted.resale-cancelled.content | A ticket for $$event.name$$ has been deleted | |||||||||||||||||||||||||
24 | Push Notifications at delete resold
| notification.deleted.resold.title | Ticket deleted | |||||||||||||||||||||||
notification.deleted.resold.content | A ticket for $$event.name$$ has been deleted | |||||||||||||||||||||||||
...
- Copy one of the reasons listed below and place it into "Reason for deleting ticket", then a push notification with provided content for its following keys will be sent to your spectator.
- When you delete a ticket for another reason not pre-defined by TIXNGO, your provided content for the keys notification.deleted.title and notification.deleted.content will be sent as a push notification to your spectator.
- In case contents have not been provided yet, the default value will be sent to your spectator.
(You can find detail for the listed keys in Multilingual Settings)
No | S-360 Ticket: Cancellation Cause | TIXNGO | |||
---|---|---|---|---|---|
Name | Code | Reason | Triggered keys | Default value | |
1 | Others reason (any text) | notification.deleted.title | Ticket deleted | ||
notification.deleted.content | A ticket for $$event.name$$ has been deleted | ||||
2 | Blacklist - PNA requests to blacklist | com.secutix.service.ticketproduction.CancellationCauseEnum/OTHER_PNA_REQUEST_BL |
OTHER_PNA_REQUEST_BL | notification.deleted.other_pna_request_bl.title | Ticket deleted | |||
notification.deleted.other_pna_request_bl.content | A ticket for $$event.name$$ has been deleted | ||||
3 | Blacklist - Security requests to blacklist | com.secutix.service.ticketproduction.CancellationCauseEnum/OTHER_SECURITY_REQUEST_BL | OTHER_SECURITY_REQUEST_BL | notification.deleted.other_security_request_bl.title | Ticket deleted |
notification.deleted.other_security_request_bl.content | A ticket for $$event.name$$ has been deleted | ||||
4 | Cancellation for customer name change | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_CUST_NAME_CHANGE | ITA_CUST_NAME_CHANGE | notification.deleted.ita_cust_name_change.title | Ticket deleted |
notification.deleted.ita_cust_name_change.content | A ticket for $$event.name$$ has been deleted | ||||
5 | Cancellation for service reason | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_SERVICE_REASON | ITA_SERVICE_REASON | notification.deleted.ita_service_reason.title | Ticket deleted |
notification.deleted.ita_service_reason.content | A ticket for $$event.name$$ has been deleted | ||||
6 |
Cancellation for theft/ loss | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_THEFT_LOSS | ITA_THEFT_LOSS | notification.deleted.ita_theft_loss.title | Ticket deleted | |
notification.deleted.ita_theft_loss.content | A ticket for $$event.name$$ has been deleted | ||||
7 | Cancellation for upselling | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_UPSELLING | ITA_UPSELLING | notification.deleted.ita_upselling.title | Ticket deleted |
notification.deleted.ita_upselling.content | A ticket for $$event.name$$ has been deleted | ||||
8 | Cancellation on customer request | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_CUSTOMER_REQUEST | ITA_CUSTOMER_REQUEST | notification.deleted.ita_customer_request.title | Ticket deleted |
notification.deleted.ita_customer_request.content | A ticket for $$event.name$$ has been deleted | ||||
9 | Cancelled - Refunded | com.secutix.service.ticketproduction.CancellationCauseEnum/REFUNDED | REFUNDED | notification.deleted.refunded.title | Ticket deleted |
notification.deleted.refunded.content | A ticket for $$event.name$$ has been deleted | ||||
10 | Cancelled by EBO |
com.secutix. |
service. |
ticketproduction.CancellationCauseEnum/EBO_CANCELLED | EBO_CANCELLED | notification.deleted.ebo_cancelled.title | Ticket deleted | ||
notification.deleted.ebo_cancelled.content | A ticket for $$event.name$$ has been deleted | ||||
11 | Change card number | com.secutix.service.ticketproduction.CancellationCauseEnum/CHANGE_RFID | CHANGE_RFID | notification.deleted.change_rfid.title | Ticket deleted |
notification.deleted.change_rfid.content | A ticket for $$event.name$$ has been deleted | ||||
12 | Event cancellation | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_EVENT_CANCELLATION | ITA_EVENT_CANCELLATION | notification.deleted.ita_event_cancellation.title | Ticket deleted |
notification.deleted.ita_event_cancellation.content | A ticket for $$event.name$$ has been deleted | ||||
13 | Forbidden | com.secutix.service.ticketproduction.CancellationCauseEnum/FORBIDDEN | FORBIDDEN | notification.deleted.forbidden.title | Ticket deleted |
notification.deleted.forbidden.content | A ticket for $$event.name$$ has been deleted | ||||
14 | Invalid print | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_INVALID_PRINT | ITA_INVALID_PRINT | notification.deleted.ita_invalid_print.title | Ticket deleted |
notification.deleted.ita_invalid_print.content | A ticket for $$event.name$$ has been deleted | ||||
15 |
Loss - Courier failure situation unclear | com.secutix.service.ticketproduction.CancellationCauseEnum/LOSS_COURIER_FAILURE | LOSS_COURIER_FAILURE | notification.deleted.loss_courier_failure.title | Ticket deleted | |
notification.deleted.loss_courier_failure.content | A ticket for $$event.name$$ has been deleted | ||||
16 | Loss - Return back to organization distribution | com.secutix.service.ticketproduction.CancellationCauseEnum/LOSS_RETURN_DISTRIBUTION | LOSS_RETURN_DISTRIBUTION | notification.deleted.loss_return_distribution.title | Ticket deleted |
notification.deleted.loss_return_distribution.content | A ticket for $$event.name$$ has been deleted | ||||
17 | Mobile take back | com.secutix.service.ticketproduction.CancellationCauseEnum/MOBILE_TAKE_BACK | MOBILE_TAKE_BACK | notification.deleted.mobile_take_back.title | Ticket deleted |
notification.deleted.mobile_take_back.content | A ticket for $$event.name$$ has been deleted | ||||
18 | Not cancelled | com.secutix.service.ticketproduction.CancellationCauseEnum/NOT_CANCELLED | NOT_CANCELLED | notification.deleted.not_cancelled.title | Ticket deleted |
notification.deleted.not_cancelled.content | A ticket for $$event.name$$ has been deleted | ||||
19 |
Courier Failure (excl. stolen) | com.secutix.service.ticketproduction.CancellationCauseEnum/OTHER | OTHER | notification.deleted.other.title | Ticket deleted | |
notification.deleted.other.content | A ticket for $$event.name$$ has been deleted | ||||
20 | Printing issue - Low printing quality or paper jam | com.secutix.service.ticketproduction.CancellationCauseEnum/PRINT_KO | PRINT_KO | notification.deleted.print_ko.title | Ticket deleted |
notification.deleted.print_ko.content | A ticket for $$event.name$$ has been deleted | ||||
21 | Reprint | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT | REPRINT | notification.deleted.reprint.title | Ticket deleted |
notification.deleted.reprint.content | A ticket for $$event.name$$ has been deleted | ||||
22 | Reprint - App not working, change to paper ticket | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_APP_PAPER | REPRINT_APP_PAPER | notification.deleted.reprint_app_paper.title | Ticket deleted |
notification.deleted.reprint_app_paper.content | A ticket for $$event.name$$ has been deleted | ||||
23 |
Reprint - Customer requests change to mobile ticket | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_CONTACT_MOBILE | REPRINT_CONTACT_MOBILE | notification.deleted.reprint_contact_mobile.title | Ticket deleted | |
notification.deleted.reprint_contact_mobile.content | A ticket for $$event.name$$ has been deleted | ||||
24 | Reprint - Customer requests change to paper ticket | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_CONTACT_PAPER | REPRINT_CONTACT_PAPER | notification.deleted.reprint_contact_paper.title | Ticket deleted |
notification.deleted.reprint_contact_paper.content | A ticket for $$event.name$$ has been deleted | ||||
25 | Reprint - Destroyed or unreadable barcode | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_DAMAGED | REPRINT_DAMAGED | notification.deleted.reprint_damaged.title | Ticket deleted |
notification.deleted.reprint_damaged.content | A ticket for $$event.name$$ has been deleted | ||||
26 | Reprint - Organization requests change to mobile ticket | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_ORG_MOBILE | REPRINT_ORG_MOBILE | notification.deleted.reprint_org_mobile.title | Ticket deleted |
notification.deleted.reprint_org_mobile.content | A ticket for $$event.name$$ has been deleted | ||||
27 | Reprint - Organization requests change to paper ticket | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_ORG_PAPER | REPRINT_ORG_PAPER | notification.deleted.reprint_org_paper.title | Ticket deleted |
notification.deleted.reprint_org_paper.content | A ticket for $$event.name$$ has been deleted |
28 | Reprint - PNA requests to on-site collection | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_PNA_ON_SITE | REPRINT_PNA_ON_SITE | notification.deleted.reprint_pna_on_site.title | Ticket deleted |
notification.deleted.reprint_pna_on_site.content | A ticket for $$event.name$$ has been deleted | ||||
29 | Reprint - Reseating after distribution | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_RESEAT | REPRINT_RESEAT | notification.deleted.reprint_reseat.title | Ticket deleted |
notification.deleted.reprint_reseat.content | A ticket for $$event.name$$ has been deleted | ||||
30 | Resale cancelled | com.secutix.service.ticketproduction.CancellationCauseEnum/RESALE_CANCELLED | RESALE_CANCELLED | notification.deleted.resale-cancelled.title | Ticket deleted |
notification.deleted.resale-cancelled.content | A ticket for $$event.name$$ has been deleted | ||||
31 | Resale pending | com.secutix.service.ticketproduction.CancellationCauseEnum/RESALE_PENDING | RESALE_PENDING | notification.deleted.resale-pending.title | Ticket deleted |
notification.deleted.resale-pending.content | A ticket for $$event.name$$ has been deleted | ||||
32 | Reseating | com.secutix.service.ticketproduction.CancellationCauseEnum/RESEAT | RESEAT | notification.deleted.reseat.title | Ticket deleted |
notification.deleted.reseat.content | A ticket for |
$$event.name$$ has been deleted | |||||
33 | Resold - Resale after distribution to mobile phone | com.secutix.service.ticketproduction.CancellationCauseEnum/RESOLD | RESOLD | notification.deleted.resold.title | Ticket deleted |
notification.deleted.resold.content | A ticket for $$event.name$$ has been deleted | ||||
34 | Stolen - Ticket stolen | com.secutix.service.ticketproduction.CancellationCauseEnum/THEFT | THEFT | notification.deleted.theft.title | Ticket deleted |
notification.deleted.theft.content | A ticket for $$event.name$$ has been deleted | ||||
35 | Printing Quality Low/Ticket Damaged | com.secutix.service.ticketproduction.CancellationCauseEnum/LOSS | LOSS | notification.deleted.loss.title | Ticket deleted |
notification.deleted.loss.content | A ticket for $$event.name$$ has been deleted | ||||
36 | Transaction not completed | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_TRANS_NOT_COMPLETED | ITA_TRANS_NOT_COMPLETED | notification.deleted.ita_trans_not_completed.title | Ticket deleted |
notification.deleted.ita_trans_not_completed.content | A ticket for $$event.name$$ has been deleted | ||||
37 | Wrong data | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_WRONG_DATA | ITA_WRONG_DATA | notification.deleted.ita_wrong_data.title | Ticket deleted |
notification.deleted.ita_wrong_data.content | A ticket for $$event.name$$ has been deleted |
Possible keys in email template and push notification
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