Here is the list of default email and push notification templates
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No | Description | Key | Value | Example | ||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Email sent at ticket injection
| email.invitation.inject.subject | $$event.name$$ - Mobile ticket(s) available | ATLAS GLOBAL - Mobile ticket(s) available. | ||||||||||||||||||||||
email.invitation.inject.body | Dear Sir or Madam, Thank you for choosing TIXNGO.
We look forward to seeing you during "$$event.name$$" event. Thank you,
********************************************** You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application. | Dear Sir or Madam, Thank you for choosing TIXNGO. Your mobile ticket(s) for "ATLAS GLOBAL" is/are now available. To download them and to be able to use them, please follow the instructions below:
We look forward to seeing you during "ATLAS GLOBAL" event. Thank you, The TIXNGO Team Ticket Details
********************************************** You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application. | ||||||||||||||||||||||||
2 | Email sent at ticket transfer to Unkown account
| email.invitation.approval.subject | $$app.name$$ - $$event.name$$ - Mobile ticket(s) transfer | TIXNGO - Event A - Mobile ticket(s) available. | ||||||||||||||||||||||
email.invitation.approval.body | Dear Sir or Madam, $$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
We look forward to seeing you during "$$event.name$$" event on $$event.date$$. Thank you,
********************************************** You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application. | Dear Sir or Madam, User A (user-a@yopmail.com) has transferred you a mobile ticket for "Event A".
We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00. Thank you,
********************************************** You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application. | ||||||||||||||||||||||||
3 | Email sent at ticket transfer to Known account
| email.information.approval.subject | $$app.name$$ - $$event.name$$ - Mobile ticket(s) transfer | TIXNGO - Event A - Mobile ticket(s) available. | ||||||||||||||||||||||
email.information.approval.body | Dear Sir or Madam, $$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
We look forward to seeing you during "$$event.name$$" event on $$event.date$$. Thank you,
********************************************** You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application. | Dear Sir or Madam, Moda Yoki (moda.yoki@yopmail.com) has transferred you a mobile ticket for "Event A".
We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00. Thank you,
********************************************** You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application. | ||||||||||||||||||||||||
4 | Email sent at ticket transfer cancel
| email.information.cancel.subject | $$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled. | TIXNGO - Event A - Mobile ticket transfer cancelled. | ||||||||||||||||||||||
email.information.cancel.body | Dear Sir or Madam, $$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$ Thank you,
| Dear Sir or Madam, Moda Yoki has cancelled the transfer of the mobile ticket for Event A Thank you,
| ||||||||||||||||||||||||
email.information.automaticallycancel.recipient.subject | $$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled. | TIXNGO - Event A - Mobile ticket transfer cancelled. | ||||||||||||||||||||||||
email.information.automaticallycancel.recipient.subject | Dear Sir or Madam, $$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$ Thank you, The TIXNGO Team Ticket Details
| Dear Sir or Madam, User B has cancelled the transfer of the mobile ticket for Event A Thank you,
| ||||||||||||||||||||||||
email.information.automaticallycancel.sender.subject | $$app.name$$ - Your ticket transfer for $$event.name$$ is canceled | TIXNGO - Your ticket transfer for Event A is canceled | ||||||||||||||||||||||||
email.information.automaticallycancel.sender.body | Dear Sir or Madam,
$$ticket.details.main$$ | Dear Sir or Madam,
| ||||||||||||||||||||||||
5 | Ticket sent as reminder (User did not sign-up yet)
| email.reminder.subject | Reminder - TIXNGO - $$event.name$$ - Mobile ticket(s) available. | Reminder - TIXNGO - Event A - Mobile ticket(s) available. | ||||||||||||||||||||||
email.reminder.body | Dear Sir or Madam, Thank you for choosing TIXNGO.
We look forward to seeing you during "$$event.name$$" event. Thank you,
********************************************** You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application. | Dear Sir or Madam, Thank you for choosing TIXNGO.
We look forward to seeing you during "Event A" event. Thank you, Ticket Details
********************************************** You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application. | ||||||||||||||||||||||||
6 | Email sent at ticket deletion
| email.delete.subject | $$app.name$$ - Your ticket(s) was deleted | TIXNGO - Your ticket(s) was deleted | ||||||||||||||||||||||
email.delete.body | Hello, | Hello, Your ticket was deleted. The TIXNGO Team [ticket id : 20210630] | ||||||||||||||||||||||||
7 | Email sent at ticket transfer delivered (to Sender)
| email.sent.subject | $$app.name$$ - Your ticket(s) was delivered | TIXNGO - Your ticket(s) was delivered to original ticket owner | ||||||||||||||||||||||
email.sent.body | Dear Sir or Madam! | Dear Sir or Madam! Please be informed that the ticket below were successfully delivered: The person who received ticket (User A, user-a@yopmail.com) Match Event A and date of the match (2023-05-31 07:25:00) Ticket and seating details: - Ticket Id: 20210630 - Block: 1 | ||||||||||||||||||||||||
8 | Email sent to spectator when he or she is using pin code to login
| email.account.activation.noticket.subject | Your registration code $$spectator.invitCode$$ | Your registration code 215391 | ||||||||||||||||||||||
email.account.activation.noticket.body | Registration code | Registration code sample@tixngo.io 215391 Hello, Thank you for downloading the TIXNGO Tickets App. Currently, there are no tickets associated to this e-mail address. Double check your e-mail address Please check you are using the same e-mail address which you used to purchase your tickets. Yours sincerely, TIXNGO Team | ||||||||||||||||||||||||
9 | Email sent to spectator when he or she is using pin code to login
| email.account.activation.subject | Your registration code $$spectator.invitCode$$ | Your registration code 542214 | ||||||||||||||||||||||
email.account.activation.body | Registration code $$spectator.email$$ $$spectator.invitCode$$ Enter $$spectator.invitCode$$ on the App followed by your personal details to see your tickets. Yours sincerely, $$organizer.name$$ | Registration code sample@tixngo.io 542214 Enter 542214 on the App followed by your personal details to see your tickets. Yours sincerely, TIXNGO Team | ||||||||||||||||||||||||
10 | Notification sent at ticket injection | notification.inject.title | New Ticket | |||||||||||||||||||||||
notification.inject.content | You received a ticket for "$$event.name$$" | |||||||||||||||||||||||||
11 | Notification sent at ticket transfer (to Sender) | notification.sent.title | Ticket Sent | |||||||||||||||||||||||
notification.sent.content | Your ticket was successfully transferred to $$spectator.name$$ | |||||||||||||||||||||||||
12 | Notification sent at ticket transfer (to Reciever) | notification.received.title | New Ticket Received | |||||||||||||||||||||||
notification.received.content | You received a ticket from $$spectator.name$$ to attend "$$event.name$$" event. | |||||||||||||||||||||||||
13 | Notification sent at ticket deletion | notification.deleted.title | Ticket deleted | |||||||||||||||||||||||
notification.deleted.content | A ticket for $$event.name$$ has been deleted | |||||||||||||||||||||||||
14 | Notification sent at ticket activation | notification.activated.title | Ticket activated | |||||||||||||||||||||||
notification.activated.content | A ticket for $$event.name$$ has been activated | |||||||||||||||||||||||||
15 | Notification sent at transfer accepted (to Sender) | notification.acknowledge.accepted.title | Ticket Transfer Accepted | |||||||||||||||||||||||
notification.acknowledge.accepted.content | The ticket's transfer for $$event.name$$ was accepted by $$spectator.name$$ | |||||||||||||||||||||||||
16 | Notification sent at transfer rejected (to Sender) | notification.acknowledge.rejected.title | Ticket Transfer Rejected | |||||||||||||||||||||||
notification.acknowledge.rejected.content | The ticket's transfer for $$event.name$$ was rejected by $$spectator.name$$ | |||||||||||||||||||||||||
17 | Notification sent at ticket update (ex: update event info) | notification.update.ticket.title | Ticket | |||||||||||||||||||||||
notification.update.ticket.content | Your ticket for $$event.name$$ was updated | |||||||||||||||||||||||||
18 | Notification sent at ticket transfer cancelation (to Reciever) | notification.cancel.title | Ticket Transfer Cancelled | |||||||||||||||||||||||
notification.cancel.content | The transfer for a ticket for $$event.name$$ was cancelled | |||||||||||||||||||||||||
19 | Notification sent at mobile app logout:
| notification.logout.title | TIXNGO | |||||||||||||||||||||||
notification.logout.content | You have been successfully logged out. | |||||||||||||||||||||||||
20 | Notification to initiate logout of session:
| notification.logout.force.title | TIXNGO | |||||||||||||||||||||||
notification.logout.force.content | You have logged in with another device. | |||||||||||||||||||||||||
21 | Notification at ticket transfer has been auto canceled | notification.information.automaticallycancel.title | Ticket is canceled | |||||||||||||||||||||||
notification.information.automaticallycancel.content | Your ticket transfer for $$event.name$$ is canceled | |||||||||||||||||||||||||
22 | Push Notifications at delete resale pending
| notification.deleted.resale-pending.title | Ticket deletedavailable for resale | |||||||||||||||||||||||
notification.deleted.resale-pending.content | A The ticket for $$event.name$$ has been deletedis now available for resale | |||||||||||||||||||||||||
23 | Push Notifications at delete resale cancelled
| notification.deleted.resale-cancelled.title | Ticket deleted | |||||||||||||||||||||||
notification.deleted.resale-cancelled.content | A ticket for $$event.name$$ has been deleted | |||||||||||||||||||||||||
24 | Push Notifications at delete resold
| notification.deleted.resold.title | Ticket deleted | |||||||||||||||||||||||
notification.deleted.resold.content | A ticket for $$event.name$$ has been deleted | |||||||||||||||||||||||||
Non-editable email template: (only available by configuration by TIXNGO team)
Description | Key | Example | Note | |
---|---|---|---|---|
1 | Email sent to spectator when he /she request account deletion while having active tickets associated | email.account.deleted.subject | Subject: Delete Account Confirmation | Upon configuration by TIXNGO team |
email.account.deleted.body | Hello, You decided and requested to permanently delete the accounts of your [Name of Organizer] secure mobile ticket wallet and potential other TIXnGO secure mobile ticket wallets along with all your personal data and all your mobile tickets. We noticed there are still valid mobile ticket(s) for upcoming events, associated with the email address of your profile:
Would you please confirm you decide to delete all these accounts personal data and mobile tickets?
Best, [Name of Organizer] | Upon configuration by TIXNGO team | ||
2 | Email sent to spectator after he /she confirmed to delete his/her account | email.account.deletion.confirmation.subject | Subject: Account Deleted - Delete Account Confirmation | Upon configuration by TIXNGO team |
email.account.deletion.confirmation.body | Hello, You decided and requested to permanently delete the accounts of your [Name of Organizer] secure mobile ticket wallet and potential other TIXnGO secure mobile ticket wallets along with all your personal data and all your mobile tickets. All your accounts, personal data and mobile tickets associated with the email address of your profile have been deleted forever. You can create a new account by registering in one of the TIXnGO secure mobile ticket wallets, or by purchasing a new mobile ticket. Best, [Name of Organizer] | Upon configuration by TIXNGO team |
Ticket delete notification
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No | S-360 Ticket: Cancellation Cause | TIXNGO | |||
---|---|---|---|---|---|
Name | Code | Reason | Triggered keys | Default value | |
1 | Others reason (any text) | notification.deleted.title | Ticket deleted | ||
notification.deleted.content | A ticket for $$event.name$$ has been deleted | ||||
2 | Blacklist - PNA requests to blacklist | com.secutix.service.ticketproduction. CancellationCauseEnum/OTHER_PNA_REQUEST_BL | OTHER_PNA_REQUEST_BL | notification.deleted.other_pna_request_bl.title | Ticket deleted |
notification.deleted.other_pna_request_bl.content | A ticket for $$event.name$$ has been deleted | ||||
3 | Blacklist - Security requests to blacklist | com.secutix.service.ticketproduction. CancellationCauseEnum/OTHER_SECURITY_REQUEST_BL | OTHER_SECURITY_REQUEST_BL | notification.deleted.other_security_request_bl.title | Ticket deleted |
notification.deleted.other_security_request_bl.content | A ticket for $$event.name$$ has been deleted | ||||
4 | Cancellation for customer name change | com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_CUST_NAME_CHANGE | ITA_CUST_NAME_CHANGE | notification.deleted.ita_cust_name_change.title | Ticket deleted |
notification.deleted.ita_cust_name_change.content | A ticket for $$event.name$$ has been deleted | ||||
5 | Cancellation for service reason | com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_SERVICE_REASON | ITA_SERVICE_REASON | notification.deleted.ita_service_reason.title | Ticket deleted |
notification.deleted.ita_service_reason.content | A ticket for $$event.name$$ has been deleted | ||||
6 | Cancellation for theft/ loss | com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_THEFT_LOSS | ITA_THEFT_LOSS | notification.deleted.ita_theft_loss.title | Ticket deleted |
notification.deleted.ita_theft_loss.content | A ticket for $$event.name$$ has been deleted | ||||
7 | Cancellation for upselling | com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_UPSELLING | ITA_UPSELLING | notification.deleted.ita_upselling.title | Ticket deleted |
notification.deleted.ita_upselling.content | A ticket for $$event.name$$ has been deleted | ||||
8 | Cancellation on customer request | com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_CUSTOMER_REQUEST | ITA_CUSTOMER_REQUEST | notification.deleted.ita_customer_request.title | Ticket deleted |
notification.deleted.ita_customer_request.content | A ticket for $$event.name$$ has been deleted | ||||
9 | Cancelled - Refunded | com.secutix.service.ticketproduction. CancellationCauseEnum/REFUNDED | REFUNDED | notification.deleted.refunded.title | Ticket deleted |
notification.deleted.refunded.content | A ticket for $$event.name$$ has been deleted | ||||
10 | Cancelled by EBO | com.secutix.service.ticketproduction. CancellationCauseEnum/EBO_CANCELLED | EBO_CANCELLED | notification.deleted.ebo_cancelled.title | Ticket deleted |
notification.deleted.ebo_cancelled.content | A ticket for $$event.name$$ has been deleted | ||||
11 | Change card number | com.secutix.service.ticketproduction. CancellationCauseEnum/CHANGE_RFID | CHANGE_RFID | notification.deleted.change_rfid.title | Ticket deleted |
notification.deleted.change_rfid.content | A ticket for $$event.name$$ has been deleted | ||||
12 | Event cancellation | com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_EVENT_CANCELLATION | ITA_EVENT_CANCELLATION | notification.deleted.ita_event_cancellation.title | Ticket deleted |
notification.deleted.ita_event_cancellation.content | A ticket for $$event.name$$ has been deleted | ||||
13 | Forbidden | com.secutix.service.ticketproduction. CancellationCauseEnum/FORBIDDEN | FORBIDDEN | notification.deleted.forbidden.title | Ticket deleted |
notification.deleted.forbidden.content | A ticket for $$event.name$$ has been deleted | ||||
14 | Invalid print | com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_INVALID_PRINT | ITA_INVALID_PRINT | notification.deleted.ita_invalid_print.title | Ticket deleted |
notification.deleted.ita_invalid_print.content | A ticket for $$event.name$$ has been deleted | ||||
15 | Loss - Courier failure situation unclear | com.secutix.service.ticketproduction. CancellationCauseEnum/LOSS_COURIER_FAILURE | LOSS_COURIER_FAILURE | notification.deleted.loss_courier_failure.title | Ticket deleted |
notification.deleted.loss_courier_failure.content | A ticket for $$event.name$$ has been deleted | ||||
16 | Loss - Return back to organization distribution | com.secutix.service.ticketproduction. CancellationCauseEnum/LOSS_RETURN_DISTRIBUTION | LOSS_RETURN_DISTRIBUTION | notification.deleted.loss_return_distribution.title | Ticket deleted |
notification.deleted.loss_return_distribution.content | A ticket for $$event.name$$ has been deleted | ||||
17 | Mobile take back | com.secutix.service.ticketproduction. CancellationCauseEnum/MOBILE_TAKE_BACK | MOBILE_TAKE_BACK | notification.deleted.mobile_take_back.title | Ticket deleted |
notification.deleted.mobile_take_back.content | A ticket for $$event.name$$ has been deleted | ||||
18 | Not cancelled | com.secutix.service.ticketproduction. CancellationCauseEnum/NOT_CANCELLED | NOT_CANCELLED | notification.deleted.not_cancelled.title | Ticket deleted |
notification.deleted.not_cancelled.content | A ticket for $$event.name$$ has been deleted | ||||
19 | Courier Failure (excl. stolen) | com.secutix.service.ticketproduction. CancellationCauseEnum/OTHER | OTHER | notification.deleted.other.title | Ticket deleted |
notification.deleted.other.content | A ticket for $$event.name$$ has been deleted | ||||
20 | Printing issue - Low printing quality or paper jam | com.secutix.service.ticketproduction. CancellationCauseEnum/PRINT_KO | PRINT_KO | notification.deleted.print_ko.title | Ticket deleted |
notification.deleted.print_ko.content | A ticket for $$event.name$$ has been deleted | ||||
21 | Reprint | com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT | REPRINT | notification.deleted.reprint.title | Ticket deleted |
notification.deleted.reprint.content | A ticket for $$event.name$$ has been deleted | ||||
22 | Reprint - App not working, change to paper ticket | com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_APP_PAPER | REPRINT_APP_PAPER | notification.deleted.reprint_app_paper.title | Ticket deleted |
notification.deleted.reprint_app_paper.content | A ticket for $$event.name$$ has been deleted | ||||
23 | Reprint - Customer requests change to mobile ticket | com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_CONTACT_MOBILE | REPRINT_CONTACT_MOBILE | notification.deleted.reprint_contact_mobile.title | Ticket deleted |
notification.deleted.reprint_contact_mobile.content | A ticket for $$event.name$$ has been deleted | ||||
24 | Reprint - Customer requests change to paper ticket | com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_CONTACT_PAPER | REPRINT_CONTACT_PAPER | notification.deleted.reprint_contact_paper.title | Ticket deleted |
notification.deleted.reprint_contact_paper.content | A ticket for $$event.name$$ has been deleted | ||||
25 | Reprint - Destroyed or unreadable barcode | com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_DAMAGED | REPRINT_DAMAGED | notification.deleted.reprint_damaged.title | Ticket deleted |
notification.deleted.reprint_damaged.content | A ticket for $$event.name$$ has been deleted | ||||
26 | Reprint - Organization requests change to mobile ticket | com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_ORG_MOBILE | REPRINT_ORG_MOBILE | notification.deleted.reprint_org_mobile.title | Ticket deleted |
notification.deleted.reprint_org_mobile.content | A ticket for $$event.name$$ has been deleted | ||||
27 | Reprint - Organization requests change to paper ticket | com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_ORG_PAPER | REPRINT_ORG_PAPER | notification.deleted.reprint_org_paper.title | Ticket deleted |
notification.deleted.reprint_org_paper.content | A ticket for $$event.name$$ has been deleted | ||||
28 | Reprint - PNA requests to on-site collection | com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_PNA_ON_SITE | REPRINT_PNA_ON_SITE | notification.deleted.reprint_pna_on_site.title | Ticket deleted |
notification.deleted.reprint_pna_on_site.content | A ticket for $$event.name$$ has been deleted | ||||
29 | Reprint - Reseating after distribution | com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_RESEAT | REPRINT_RESEAT | notification.deleted.reprint_reseat.title | Ticket deleted |
notification.deleted.reprint_reseat.content | A ticket for $$event.name$$ has been deleted | ||||
30 | Resale cancelled | com.secutix.service.ticketproduction. CancellationCauseEnum/RESALE_CANCELLED | RESALE_CANCELLED | notification.deleted.resale-cancelled.title | Ticket deleted |
notification.deleted.resale-cancelled.content | A ticket for $$event.name$$ has been deleted | ||||
31 | Resale pending | com.secutix.service.ticketproduction. CancellationCauseEnum/RESALE_PENDING | RESALE_PENDING | notification.deleted.resale-pending.title | Ticket deletedavailable for resale |
notification.deleted.resale-pending.content | A The ticket for $$event.name$$ has been deletedis now available for resale | ||||
32 | Reseating | com.secutix.service.ticketproduction. CancellationCauseEnum/RESEAT | RESEAT | notification.deleted.reseat.title | Ticket deleted |
notification.deleted.reseat.content | A ticket for $$event.name$$ has been deleted | ||||
33 | Resold - Resale after distribution to mobile phone | com.secutix.service.ticketproduction. CancellationCauseEnum/RESOLD | RESOLD | notification.deleted.resold.title | Ticket deleted |
notification.deleted.resold.content | A ticket for $$event.name$$ has been deleted | ||||
34 | Stolen - Ticket stolen | com.secutix.service.ticketproduction. CancellationCauseEnum/THEFT | THEFT | notification.deleted.theft.title | Ticket deleted |
notification.deleted.theft.content | A ticket for $$event.name$$ has been deleted | ||||
35 | Printing Quality Low/Ticket Damaged | com.secutix.service.ticketproduction. CancellationCauseEnum/LOSS | LOSS | notification.deleted.loss.title | Ticket deleted |
notification.deleted.loss.content | A ticket for $$event.name$$ has been deleted | ||||
36 | Transaction not completed | com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_TRANS_NOT_COMPLETED | ITA_TRANS_NOT_COMPLETED | notification.deleted.ita_trans_not_completed.title | Ticket deleted |
notification.deleted.ita_trans_not_completed.content | A ticket for $$event.name$$ has been deleted | ||||
37 | Wrong data | com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_WRONG_DATA | ITA_WRONG_DATA | notification.deleted.ita_wrong_data.title | Ticket deleted |
notification.deleted.ita_wrong_data.content | A ticket for $$event.name$$ has been deleted |
...