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Product features

Anchor
Feedback Interface Performances Improvements
Feedback Interface Performances Improvements

Status
titleS-360 Feedback Interface

A more targetted way to retrieve tickets from TIXNGO and synchronize only meaningful and tickets-oriented tickets updates (ie change of ownership, assignment, put on resale, transfer, ....)
By default, "Event-centric" updates on tickets (TIXNGO events changes are not synced back to S-360) won't be returned to S-360.


Info
titleConfiguration key: diff.ignore-on-event-update

If TIXNGO is only integrated with S-360: diff.ignore-on-event-update must be set to true

If TIXNGO is integrated with other tools/product and consuming the organizer ticket end-point, diff.ignore-on-event-update must be set to false


Jira Legacy
showSummaryfalse
serverSecuTix JIRA Tracking System
serverIddb7e2039-f715-3f84-b1ed-ba058a819c06
keyTIX2-2782

Less is better, preparing the Feedback interface "summer body" by removing the ticket details that are not used in S-360.
Extend S-360 lifecycle mode (customer param "TIXNGO_LIFECYCLE_MODE=lifecycle") and get rid of the legacy status by appling the following customer parameter additionalDiffParameters=lightPayload=true

Info
titleRecommendations

If you're already in Lifecycle mode, you can proactively add the parameter to the S-360 interface.

If you're not using the Lifecycle mode of the feedback interface, this parameter is not needed.

Jira Legacy
serverSecuTix JIRA Tracking System
serverIddb7e2039-f715-3f84-b1ed-ba058a819c06
keyTIX2-2153

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