...

This page gives an overview on the purpose and instruction of TIXNGO application

...

ASSIGNMENT FEATURE

Why should organizer use it?

...

How it works?

• To enable/disable feature Assign holder Feature

Image Removed

• If the organizer wants to request for assignment reason, enable the Assign Reason Feature to true.
• If assignment reason is mandatory, set the feature Mandatory Assign Reason to true.
• Text labels for assignment reasons are adjustable on Crowdin.
• Note: for application feature, user needs to kill app and restart to make the feature available after any changes.
• Exception: Main applicant case or when ticket reaches transfer-assign limit (Transfer level >= transfer-assign limit)

How feature is visible on TIXNGO app?

...

DELETED TICKETS VISIBILITY

Why should organizer use it?

• This feature allows organizer to show deleted tickets screen on app or not.

How it works?

• Once a ticket is deleted with visibility TRUE ("showDeletedTicket":true), user can see this ticket under Deleted tickets screen.
  If visibility is FALSE, deleted ticket will not appear on app.

• To enable/disable the feature Deleted Tickets Visibility

Image Removed

...

Why should organizer use it?

• To allows user to send ticket to another valid email. Transfer feature is at ticket level, so organizer must define if a ticket can be transfered or not.

How it works?

• A ticket can be transferable or not based on these settings below:

...

transferRules.keepOneAtInjectInGroupId

...

• Organizer can check if a specific ticket is transferable or not on ticket detail view:

Image Removed

• If organizer wants to request for transfer reason, enable the Transfer Reason Feature to true.
• User can also have option to select language when transfering a ticket (email sending to recipient) in case the recipient has not yet registered an account.
• Language options will be retrieved from app supported languages
• Text labels for transfer reasons are adjustable on Crowdin.

Image Removed

How feature is visible on TIXNGO app?

Image Removed    Image Removed

...

TRANSFER ALERT IF DIFFERENT LOCATIONS

Why should organizer use it?

• This feature allows organizer to set up a pop-up alert to remind user transfering tickets in case user has multiple tickets (same event) with different locations (Gate/Block..)

How it works?

...

How feature is visible on TIXNGO app?

Example:

• user A has 3 tickets for event 1 and 2 tickets with Gate A, 1 ticket with Gate B.
• 3 hours before start time, pop-up appears asking user to send tickets to make sure user go to correct gate
• At scheduled time, a pop-up is showed as below

Image Removed  

...

Why should organizer use it?

• To encourage users to send tickets to other spectators in case they hold 2 or more tickets for one event by showing an in-app pop-up reminder.

How it works?

• Enable the feature: upon request and need the implementation on mobile side (require new build)
• Interval time: define at Number of minutes before sending a non-transferred reminder in the app
• If interval = 0, pop-up will be disabled and only yellow ribbon will appear on event level

Image Removed

...

we just released new key settings to increase the flexibility for this feature: 

...

Image Removed

How feature is visible on TIXNGO app?

Example:

• user A has 3 tickets for event 1
• Once user opens app the 1st time, pop-up appears reminding user to send tickets to guests
• The pop-up goes along with yellow ribbon stayed on event level
• Pop-up will periodly appear after an interval

Image Removed

...

How feature is visible on TIXNGO app?

Image Removed   Image Removed

...

Why should organizer use it? 

• It is important to keep all the fans up-to-date on the latest version of your apps to ensure all new features, bug fixings and performance improvements for them

How it works?

• Make sure organizers have the latest usable version released and the minimal version they want to support (format: x.y.z , ex: 1.0.1)
• Define the latest version at Latest version of mobile application 
• Define the minimal version at Minimal supported version of mobile application
• To disable the feature, set both value to 0.0.0

Image Removed

How feature is visible on TIXNGO app?

If user's app matches minimal version but not latest version:

Image Removed

If user's app is lower than minimal version:

Image Removed

...

upgrade_text_available

...

Why should organizer use it? 

• To make sure your fans are aware of the new version of your app's legal document
• Request end-users consent can help you ensure that all fans have read and accepted the new document

How it works?

• Go to Application Settings, set up latest version at Request all users to consent to updated legal documents (version)
• If organizers want to disable the request by any reason, redefine the value as -1

Image Removed

How feature is visible on TIXNGO app?

Image Removed

...

Why should organizer use it? 

• To help avoiding multiple users logging into one account at the same time (from different devices)
• It provides an extra layer of security that can reduce the risk of fraudulent activity

How it works? 

• Enable the max active devices feature at Enable max amount of active devices security under Application Settings
• Define the max active devices that you allow user to login at the same time per account

Image Removed

• If Enable online/offline check if device reached max active sessions below is false and account reaches max active number:
  • User can't log in on other devices 

• If Enable online/offline check if device reached max active sessions below is true and account reaches max active number:
  • User can log in on other devices if previous devices are online or offline within 122 seconds
  • Account will be logged out from previous device. 

Image Removed

How feature is visible on TIXNGO app?

For example: feature is enabled and set to 1 max active device.

User A is on device 1 successfully.

User A or B, then try to log in again with same account on device 2.

After loading for a few seconds, pop-up showed to inform user can't login on device 2.

As soon as account is logged out from device 1, it's possible to re-join with device 2. 

Image Removed    Image Removed

...

Why should organizer use it? 

• To enrich fan's experience, now users can include a message when transferring their tickets to another user. 
• Once the transfer is complete, the recipient could receive a message from the sender as a part of the email

How it works? 

...

Image Removed

...

Image Removed

How feature is visible on TIXNGO app?

Image Removed

The email of transfer:

Image Removed

Crowdin?

...

Why should organizer use it? 

• Message and content showing on app might constantly change based on organizer's need and it used to require a new build for any change
• User must update new app version in order to see any changes, so it takes time and we're unsure that all users are up to date

How it works? 

...

• Update the translations and make sure to save and approve them
• Go to Project\Translations
• Click on Build & wait for the progress to be done
• Refresh the app and see new translations

Image Removed

...

features.

Click on each card to check out more details on the feature you would like to use