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titleIntroduction
typeinfo

The Ticket Detail Bulk Update feature is a powerful tool that allows event organizers to efficiently update key-value pairs in ticket details (apply to main, extra only).

Ticket details are free text fields associated with each ticket, enabling organizers to set up customized information such as seat details, special instructions, or any other relevant data.

This manual provides a step-by-step guide on how to utilize the Ticket Detail Bulk Update feature effectively.



Ui steps


Ui step
Accessing the Ticket Detail

Access to TIXNGO Backoffice | Bulk Update

Feature
To access the Ticket Detail Bulk Update feature, follow these steps:a.

| Ticket Details

  • Log in to the
event organizer dashboard
  • Backoffice using your Admin User credentials.
b.
  • Navigate to the
ticket management
  • Bulk Update section.
c.
  • Locate the
"
  • Ticket Details Bulk Update
"
  • option
within the ticket management menu.


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typetip

(lightbulb) Understanding Ticket Details

Before proceeding with the bulk update process, it is essential to have a clear understanding of ticket details. Ticket details consist of key-value pairs, where each key represents a specific category or attribute, and the corresponding value contains the associated information. As a result, one key can be mapped with multiple different values.

For example:
- Key: "Seat Number"
  Value: "A12"
  
- Key: "Special Instructions"
  Value: "Accessible seating required"


Ui step

Performing Bulk Updates

The Ticket Detail Bulk Update feature allows event organizers to update values for specific keys or update keys for specific values in an efficient manner. This section outlines two primary scenarios:4.1

  1. Updating Values for Specific Keys:

    If you need to update the value for a specific key across multiple tickets, follow these steps:

a.
    • Select the tickets you wish to update. This can be done by manually selecting each ticket or applying filters to narrow down the selection.
b.
    • Locate the "Bulk Update" button and click on it.
c.
    • In the bulk update interface, specify the key for which you want to update the value.
d.
    • Enter the new value you wish to assign to the selected key.
e.
    • Click on the "Update" or "Save" button to apply the changes.
f.
    • Review the updated ticket details to ensure the changes have been made accurately.
4.2

  2. Updating Keys for Specific Values:

If you need to update the key for a specific value across multiple tickets, follow these steps:

a.
    • Select the tickets you wish to update. You can either manually select each ticket or apply filters to narrow down the selection.
b.
    • Locate the "Bulk Update" button and click on it.
c.
    • In the bulk update interface, specify the value for which you want to update the key.
d.
    • Enter the new key you wish to assign to the selected value.
e.
    • Click on the "Update" or "Save" button to apply the changes.
f.
    • Review the updated ticket details to ensure the changes have been made accurately.



Ui step

Best Practices and Tips
Here are some best practices and tips to enhance your experience with the Ticket Detail Bulk Update feature:

- Double-check the changes before applying them to ensure accuracy.
- If you are updating values, consider using predefined options or templates to maintain consistency.
- Backup your ticket details before performing bulk updates to have a restore point in case of any unexpected issues.
- Test the bulk update feature with a small batch of tickets before applying it to a large number of tickets.
- Utilize filters and search functionalities to easily select the tickets you want to update.