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Product features

Anchor
Feedback Interface Performances Improvements
Feedback Interface Performances Improvements

Status
titleS-360 Feedback Interface

A more targetted way to retrieve tickets from TIXNGO and synchronize only meaningful and tickets-oriented tickets updates (ie change of ownership, assignment, put on resale, transfer, ....)
By default, "Event-centric" updates on tickets (TIXNGO events changes are not synced back to S-360) won't be returned to S-360.


Info
titleConfiguration key: diff.ignore-on-event-update

If TIXNGO is only integrated with S-360: diff.ignore-on-event-update must be set to true

If TIXNGO is integrated with other tools/products consuming the organizer tickets end-point, diff.ignore-on-event-update must be set to false


Jira Legacy
showSummaryfalse
serverSecuTix JIRA Tracking System
serverIddb7e2039-f715-3f84-b1ed-ba058a819c06
keyTIX2-2782

Less is better, preparing the Feedback interface "summer body" by removing the ticket details that are not used in S-360.
Extend S-360 lifecycle mode (customer param "TIXNGO_LIFECYCLE_MODE=lifecycle") and get rid of the legacy status and history object by appling the following customer parameter additionalDiffParameters=lightPayload=true

Info
titleRecommendations

If you're already in Lifecycle mode, you can proactively add the parameter to the S-360 interface.

If you're not using the Lifecycle mode of the feedback interface, this parameter is not needed.

Jira Legacy
serverSecuTix JIRA Tracking System
serverIddb7e2039-f715-3f84-b1ed-ba058a819c06
keyTIX2-2153

Anchor
Bigger font size of number of tickets on the green screen
Bigger font size of number of tickets on the green screen

Event operation improvements

TIX2-2799 - Bigger font size of number of tickets on the green screen

Increased ticket number size on the green screen: The number of tickets displayed on the green screen has been enlarged to improve readability. This change takes into account factors such as luminosity and phone size, making it easier for stewards to read the ticket numbers.

 

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make sure we can't change the activation time of already activated tickets
make sure we can't change the activation time of already activated tickets

Admintool UX improvement

TIX2-2734 - make sure we can't change the activation time of already activated tickets

Activation groups with past activation times are automatically disabled in the AdminTool. A tooltip is displayed when hovering over the disabled field, informing users that editing is not possible due to the past activation date and time. Additionally, all past date and time options are disabled in the activation date-time picker.

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Wallet user app language in the admintool
Wallet user app language in the admintool

Wallet user app language in the admintool

TIX2-2729 - The user's application language in the spectator list

The app language selected by the wallet user will be now displayed in the Spectator list and support screens in the TIXNGO adminTool. The new field will be also part the of the exported list of fields in the CSV export. For users of the the S-360 and TIXNGO feedback interface this new data point will be also available in the S-360 reporting domains.

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Tickets in different location yellow banner
Tickets in different location yellow banner

Tickets in different location yellow banner

TIX2-2661 - Tickets in different locations are getting a yellow banner

In some case a wallet owner can have several tickets with those tickets being in a different location (e.g. :Gate/block) When this feature is enabled the wallet owner will get (on top on the different location pop-up already existing) a yellow banner always displayed recommending the user to transfer the tickets being a different location to avoid issues at the access control.


How to enable it ?

A new admin tool setting key has been introduced: "Banner on event cells for different-gates/blocks" to enable/disable the feature.
A Crowdin-label for adjusting the banner message is also available.

Setting key in the admin toolCrowdin label




Please note that when both yellow banners are activated "different location" yellow banner and "transfer reminder" yellow banner. the different location banner has an highest priority meaning that the "different location" banner will be displayed if the conditions are met.

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Beacon activation name in the admintool
Beacon activation name in the admintool

Beacon activation name in the admintool

TIX2-2557 - Beacon activation name in the admintool 

For organizers using the beacon activation or beacon check, you will be now able to get the following :

  • Name of the beacon used for activation or check in TIXNGO
  • Name of the beacon used for activation or check in S-360 thanks the improvement of the S-360 feedback interface. (for S-360 users)

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Activation green screen security improvement
Activation green screen security improvement

Activation green screen security improvement

TIX2-2418 - Unique green screen per each event

During recent major events we have observed the emergence of fake apps resembling TIXNGO tickets. To enhance security and counter cheating attempts, we have introduced an enhanced green activation screen with unique and changing elements per events. 

Key benefits

  • This enhanced security measures help mitigate the risk of fraudulent ticket replication and unauthorized access.
  • The unique and changing elements on the green activation screen make it significantly more challenging for cheaters to replicate and bypass the verification process.
  • This feature is designed to protect the integrity of ticketing operations during high-profile events, ensuring a safer and more reliable experience for attendees.

How to use it ?

Admintool Configuration

  • Event-level settings now include the ability to define the footer color of the green activation screen.
  • Organizers can specify a special animation (GIF) to be displayed on the green activation screen.

Changes in the Activation Screen

If configured, the green activation screen will reflect the defined footer color and special animation, adding uniqueness to activation for a specific event.
The feature exclusively impacts the green screens during activation and beacon checks, while leaving other screens (e.g., red, orange, blue) unchanged.

New settings per eventGreenscreen watermarked


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Data export from list of tickets for data quality control
Data export from list of tickets for data quality control

Data export from list of tickets for data quality control

TIX2-1960 - Export additionnal data from list of tickets for data quality control

To streamline data quality control post-injection, we have introduced an enhanced bulk export feature. This feature allows for exporting all relevant details associated with injected tickets, providing comprehensive information for efficient data validation and analysis.

NameSource
Ticket IDexisting
Ticket Imageimage
Tax numberexisting
Barcodeexisting
Event Group Nameevent.group.name
Event Group Imageevent.group.image
Event Nameexisting
Event Start Timeexisting
Injection DateticketInjectionDate
Activation Group IDactivationParameters.groupId
Activation TimeExisting
Activation MethodactivationParameters.method
Bluetooth Instance IDactivationParameters.instanceId
Is Activatedactivated
Activated Mobile TimeNew key from backend
Transfer Group IDtransferRules.groupId
Transfer RulestransferRules (json object)
Resale Rules Group IDresaleRules.groupId
Resale RulesresaleRules (json object)
Latest Ticket Status Logexisting
Spectator Emailexisting
Spectator Nameexisting
Spectator DetailsspectatorDetails
Original Spectator Emailexisting
Original Spectator Nameexisting
Original Spectator DetailsoriginalSpectatorDetails
Contingentexisting
File IDexisting
Invalidation ReasonNew key from backend (ticket deleted reason)
Ticket Detailsexisting
Extra Ticket Detailsexisting
Hidden Ticket DetailsticketDetails.hidden




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