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On this page, you'll find the basics about ticket statuses in TIXNGO and what they represent from the organizer's point of view as well as the spectator's point of view. |
What are the available statuses?
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| Family | Status | Definition | Visibility in the app/wallet |
|---|---|---|---|
| Initial delivery | INJECTED | The ticket has been inserted into TIXnGO, but the spectator does not have it in his app yet. | Not visible |
| Initial delivery | DOWNLOADED | The ticket is in the wallet of the spectator. | Visible in the My Tickets screen. |
| Initial delivery | ASSIGNED | The ticket has been assigned to a guest from the app, by entering basic informations (for example: first name, last name). | Visible in the My Tickets screen. Basic info are visible on the ticket details |
| Transfer | PENDING_TRANSFER | The ticket is on the move from one spectator to another. Until transfer completion, the ticket remains in the wallet of the sender.
| For the spectator initiating the transfer (the sender) :
For the spectator receiving the transfer (the recipient) : Not visible yet in the My Tickets screen. |
| Transfer | FAILURE_TRANSFER | The ticket is not on the move anymore. The transfer either failed, was rejected by the recipient or cancelled by the sender.
| For the spectator who initiated the transfer (the sender) :
For the recipient : Not visible in the My Tickets screen. |
| Transfer | FAILURE | The ticket is not on the move anymore.
| For the spectator who initiated the transfer (the sender) :
For the recipient : Not visible in the My Tickets screen. |
| Transfer | TRANSFERRED | The ticket is not on the move anymore. The transfer is completed, the ticket is now in the wallet of the recipient. | For the spectator who initiated the transfer (the sender) :
For the recipient :
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| Activation | BT_ACTIVATED | The ticket has been activated by a Bluetooth device/beacon. | Visible in the My Tickets screen. The QR code is now visible. |
| Activation | MANUAL_ACTIVATED | The ticket has been manually activated by one of the support staff on site using a code. | Visible in the My Tickets screen. The QR code is now visible. |
| Activation | OFFLINE_ACTIVATED | The ticket has been time-based activated "offline".
| Visible in the My Tickets screen. The QR code is now visible. |
| Activation | ONLINE_ACTIVATED | The ticket has been time-based activated "online" . | Visible in the My Tickets screen. The QR code is now visible. |
| Activation | DEACTIVATED | The ticket has been manually deactivated by one of the support staff on site using a code. | Visible in the My Tickets screen. The QR code is not visible anymore. |
| Control | CONTROLLED | The ticket has been processed by the access control system of the event. | Visible in the My Tickets screen with a "Controlled" banner. |
| Deletion | DELETION_PENDING | The ticket has been deleted in TIXNGO, but is not deleted yet in the wallet.
| Depending on the app configuration : either not visible anymore or greyed-out (if show deleted ticket selected). |
| Deletion | DELETED | The ticket is not longer in the spectator's wallet. | Depending on the app configuration : either not visible anymore or greyed-out (if show deleted ticket selected). |
| Legacy status | LEGACY | The statuses are not applied in TIXNGO system anymore, will be convert to LEGACY | Not visible |
Note: The transfer could be initiated either from the app or the TIXNGO back-end....
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