...
- Improve Performance: Enhance the system's capability to handle large data exports efficiently.
- Enhance User Experience: Provide real-time updates on the status of data export, eliminating the uncertainty and frustration of a stuck interface.
- Reduce Customer Complaints: By streamlining this process, we aim to significantly decrease the number of customer complaints related to data export.
- Minimize Support Load: A more efficient system means fewer support tickets, allowing our team to focus on other areas of improvement.
...
| Info |
|---|
We started to roll-out the new Downloads behaviour for Tickets and Mobile Logs exports :
|
Export initiation
Initiating an export is as simple as clicking the 'Export' button. Upon doing so, a new popup will appear, offering two convenient options: You can either proceed directly to the new Downloads screen to monitor your export, or close the popup and carry on with your tasks in the back-office uninterrupted.
...
They are 4 available actions (in blue: available, in grey: not available)
| Action | Constraint | Icon |
|---|---|---|
| Download CSV | Export must be completed |
|
| View Filters | None (ie visible at any time) |
|
| Restart the export | Export must have failed |
|
| Cancel the export | Export must be in progress |
|
