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As of now, the new Downloads behaviour for Tickets and Mobile Logs exports is available for :
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With the increasing usage of the platform, we noticed that exporting large CSV files was suboptimal. This issue has been particularly noticeable when the export contains numerous rows, leading to a system bottleneck. Back-Office users faced a perpetually disabled export button, with the message "Preparing data" lingering indefinitely, without any updates on the status of the export file generation or download.
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- Improve Performance: Enhance the system's capability to handle large data exports efficiently.
- Enhance User Experience: Provide real-time updates on the status of data export, eliminating the uncertainty and frustration of a stuck interface.
- Reduce Customer Complaints: By streamlining this process, we aim to significantly decrease the number of customer complaints related to data export.
- Minimize Support Load: A more efficient system means fewer support tickets, allowing our team to focus on other areas of improvement.
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| title | Roll-out of the new Export behaviour is per screen basis. |
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As of now, the new Downloads behaviour for Tickets and Mobile Logs exports is available for :
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Export initiation
Initiating an export is as simple as clicking the 'Export' button. Upon doing so, a new popup will appear, offering two convenient options: You can either proceed directly to the new Downloads screen to monitor your export, or close the popup and carry on with your tasks in the back-office uninterrupted.
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