Below you can find our library of "How to" videos for S-360SECUTIX products and services.
New videos will be added to this page as they are created.
Videos will be reviewed on a regular basis to keep them updated in line with S-360 product releases and new functionality.
To search for a specific video, press CTRL+f to use the find feature in your browser.
To open a video link in a new browser tab, RIGHT CLICK or press CTRL + CLICK.
SUPPORT
| VIDEO TITLE | ENGLISH | FRENCH | GERMAN | ITALIAN | SPANISH |
|---|---|---|---|---|---|
| HOW TO RAISE AN ASSISTANCE CASE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO RAISE AN INCIDENT CASE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO RAISE A SERVICE CASE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO VALIDATE A SERVICE QUOTE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO FOLLOW-UP A CASE AND EXPORT REPORTS | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
SUPPORT REFRESHER VIDEOS
| VIDEO TITLE | ENGLISH |
|---|---|
| TYPES OF SUPPORT CASES | Watch in English |
| SEVERITY OF ASSISTANCE CASES | Watch in English |
| SEVERITY OF INCIDENT CASES | Watch in English |
| SEV1 INCIDENT CASES (UK&I specific) | Watch in English |
S-360: ADVANTAGES
| VIDEO TITLE | URLENGLISH | |
|---|---|---|
| HOW TO CREATE A PUBLIC ADVANTAGE | https://vimeo.com/846644072/8d20af67a6?share=copyWatch in English | |
| HOW TO CREATE A TARGET FOR A CONTACT ADVANTAGE | https://vimeo.com/846645570/154cebb787?share=copyWatch in English | |
| HOW TO CREATE A CAMPAIGN FOR A CONTACT ADVANTAGE | https://vimeo.com/846646203/c027e15190?share=copyWatch in English | |
| HOW TO CREATE A CONTACT ADVANTAGE | ||
| HOW TO CREATE A SINGLE USE CODE ADVANTAGE | https://vimeo.com/846988197/a1019bac97?share=copyWatch in English | |
| HOW TO CREATE A SINGLE USE CODE | https://vimeo.com/846988718/a1e41a2bef?share=copyWatch in English | |
| HOW TO CREATE A PARTNER ADVANTAGE | https://vimeo.com/846989199/c85c101992?share=copyWatch in English | |
| HOW TO CREATE AN INDICATOR ADVANTAGE | https://vimeo.com/847351409/6b1d7102ce?share=copy | Watch in English |
S-360: PRICING
| VIDEO TITLE | URLENGLISH | ||
|---|---|---|---|
| HOW TO CREATE A PAYMENT METHOD | https://vimeo.com/840562652/8457932dee?share=copyWatch in English | ||
| HOW TO CREATE A SEASON | https://vimeo.com/840779866/2b042f11b5?share=copyWatch in English | ||
| HOW TO CREATE A TARIFF | https://vimeo.com/840780048/9bc122b2d7?share=copyWatch in English | ||
| HOW TO CREATE A CHARGE | https://vimeo.com/840780172/fa30e486fa?share=copyWatch in English | ||
| HOW TO CREATE A FEE TYPE | https://vimeo.com/840780274/7e6bc9a08f?share=copyWatch in English | ||
| HOW TO CREATE A RATE TYPE | https://vimeo.com/840780530/013d3967db?share=copyWatch in English | ||
| HOW TO CREATE A CHARGE TABLE | https://vimeo.com/841236983/731d3fd3df?share=copyWatch in English | ||
| HOW TO CREATE A RATES TABLE - SINGLE ENTRY PRODUCTS | https://vimeo.com/841237113/40172a7aaa?share=copyWatch in English | ||
| HOW TO CREATE A RATES TABLE - PASS PRODUCTS | https://vimeo.com/841237297/f1d2c18f05?share=copy | Watch in English |
S-360: VENUES
| VIDEO TITLE | ENGLISH | FRENCH |
|---|---|---|
| HOW TO CREATE A SEAT CATEGORY | ||
| HOW TO CREATE A CONTINGENT | View in English | View in French |
HOW TO CREATE A SITE | View in English | View in French |
| HOW TO CREATE A SPACE | View in English | View in French |
| HOW TO CREATE A PHYSICAL CONFIGURATION - WITH A SEAT MAP | View in English | View in French |
| HOW TO CREATE A PHYSICAL CONFIGURATION - WITHOUT A SEAT MAP | View in English | View in French |
| HOW TO CREATE A NUMBERED AREA ON A PHYSICAL CONFIGURATION PLAN | View in English | View in French |
| HOW TO CREATE AN UNNUMBERED AREA ON A PHYSICAL CONFIGURATION PLAN | View in English | View in French |
| HOW TO COMPUTE VICINITIES IN A PHYSICAL CONFIGURATION PLAN | View in English | View in French |
| HOW TO CREATE A LOGICAL CONFIGURATION - WITH A SEAT MAP | View in English | View in French |
| HOW TO CREATE A LOGICAL CONFIGURATION - WITHOUT A SEAT MAP | View in English | View in French |
S-360: PRODUCTS
S-360: SECUTIX AUDIENCE MANAGEMENT (SAM)
| VIDEO TITLE | URLENGLISH |
|---|---|
| HOW TO CREATE A TARGET LIST | |
| HOW TO CREATE A MESSAGE TEMPLATE (DESIGNER) | https://vimeo.com/862073236/a132359d9f?share=copyWatch in English |
| HOW TO CREATE A MESSAGE TEMPLATE (BASIC) | https://vimeo.com/862072845/110f48ff5e?share=copyWatch in English |
| HOW TO SEND A TEST MESSAGE | https://vimeo.com/862078035/df5c37da48?share=copyWatch in English |
| HOW TO CREATE A TRACKED URL | https://vimeo.com/863248382/face055d46?share=copyWatch in English |
| HOW TO CREATE A CAMPAIGN | https://vimeo.com/863530424/ccd78e8e04?share=copyWatch in English |
| HOW TO IMPORT CONTACTS | https://vimeo.com/868026353/d7f49f6536?share=copyWatch in English |
| HOW TO UPDATE CONTACT CRITERION | https://vimeo.com/868246907/a4707d8d0b?share=copyWatch in English |