Switch to Google Analytics 4
Events - Summaryhttps://developers.google.com/analytics/devguides/migration/ecommerce/ecommerce-gtag - E-commerce (GA4) Developer Guide
https://developers.google.com/analytics/devguides/migration/ecommerce/gtagjs-compatibility - Ecommerce event compatibility and translation reference (gtag.js)
event: "view_item_list",
view_item_list
a user sees a list of items/offerings
event: "select_item",
select_item
a user selects an item from a list
event: "view_item",
view_item
a user views an item
event: "add_to_cart",
add_to_cart
a user adds items to cart
Data layer Google Analytics 4 Events - Summary
Google Analytics 4 Events - Guidelines | SecuTix Ticket shop events available | Description |
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event: "view_item_list", | view_item_list | a user sees a list of items/offerings on Landing page |
event: "select_item", | select_item | a user selects an item from a list on Landing page |
event: "view_item", | view_item | a user views an item after selecting it from Landing page |
event: "add_to_cart", | add_to_cart | a user adds items to cart |
event: "add_to_wishlist", | - | a user adds items to wishlist |
event: "view_cart", |
view_cart | a user views their cart | |
event: "remove_from_cart", | remove_from_cart | a user removes items from a cart |
event: "begin_checkout", |
begin_checkout | a user begins checkout | |
event: "add_shipping_info", | add_shipping_info | a user adds shipping info |
event: "add_payment_info", | add_payment_info | a user adds payment info |
event: "purchase", |
purchase | a user completes a purchase | |
event: "refund", | - | a user receives a refund |
event: "view_promotion", | view_promotion | a user sees a promotion item on Landing page |
event: "select_promotion", | select_promotion | a user clicked a promotion item on Landing page |
How to
useactivate Google Analytics 4 Enhanced E-commerce
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1. Activate GA4 Enhanced E-commerce for the Point of SalesLogin to your SecuTix back-office, and activate enhanced e-commerce for the corresponding Internet point of sales via the screen Organisation > Initialisation > Organisation Parameters > Sales Channels > Point of Sale > Internet Parameters. Wait for a few minutes for the corresponding PoS to be updated with the latest parameters. |
Google Analytics 4 E-commerce tracking
Product impression and action data
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1. Activate GA4 Enhanced E-commerce for the Point of SalesLogin to your SecuTix back-office, and activate enhanced e-commerce for the corresponding Internet point of sales via the screen Organisation > Initialisation > Organisation Parameters > Sales Channels > Point of Sale > Internet Parameters. Wait for a few minutes for the corresponding PoS to be updated with the latest parameters. |
Google Analytics 4 E-commerce tracking
Product impression and action data
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Impressions and clicks
1. Product impressionPush product impression data to datalayer.
2. Promotion impression (Advantage)Push Promotion impression data to datalayer on the same pages and sections mentionned above.
3. Product details impressionData pushed when :
4. Product clickPush Product details' data when user clicks a product, includes the additional data
5. Promotion clickPush Product details' data when user clicks a product
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Cart and Check-out
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1. Add or Remove products from CartPush data when a product is added to cart, or remove from cart
2.Check outData are sent to datalayer in check out process with 2 steps: Delivery and Order confirmation (after the payment page)
When user choose a delivery mode and click on Continue Code Block | | |||||||||||||||||||||||
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{
"event": "view_cart",
"ecommerce": {
"currency": "EUR", // Currency code used for the PoS
"action":"add"
"items": [{
"item_name": "Museum Pass", // Product Name
"item_id": "1234-567-987", // Unique SKU of the product item, i.e. product id - item id (if product is non-dated product) - performance id (if product is of event or parking or visit type) - seat category id - tarrif type id - timeslot id (if product is timeslot) - advantage id (if any) (same as enhanced e-commerce dataLayer)
"date":"03-01-2023 - 06:00" // Date time of performance/match
"price": "15.25", // Unit Price
"item_brand":"Visit Pass / Exhibition", // Product Family Type / Topic of the product (if set) (same as enhanced e-commerce dataLayer)
"item_category":"Cat A", // Seat category
"item_category2":"Full price", // tarrif type
"item_variant": "SALE",
"quantity": 1 // Quantity for this product item
"url": "https://mosa.int1-shop.secutix.com/selection/timeslotpass?productId=101047223156" // URL pointing to the corresponding product item selection page which can be used by 3rd-party email retargeting tools
"imgUrl": "https://mosa.int1-shop.secutix.com/api/1/dl/product/101047223156/logo" // Image URL of the corresponding product item which can be used by 3rd-party email retargeting tools
"type": "Sport", // Product Type
}]
}
} |
3. Check out
Data are sent to datalayer in check out process with 3 steps: Begin the Checkout, Delivery and Order confirmation (after the payment page)
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Please note that the payment page cannot push any data in the data layer, as this is a secure page and pushing data externally in a secure page is forbidden by the PCI certification. |
When user start the Check-out process (event 'begin_checkout')
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{
"event": "begin_checkout",
"ecommerce": {
"step": 0, //check out step, (0: Begin, 1: Delivery, 2: Summary)
"id":15284, // File ID
"option":"begin_checkout"
"items": [{ //List of productFieldObjects inside the order.
"item_name": "Triblend Android T-Shirt", //Product Name (mandatory).
"item_id": 12345, //Product Id (mandatory).
"date":"13-01-2023 - 05:00"
"price": "15.25", //Unit Price (mandatory) (same as the basic e-commerce tag).
"item_brand": "Visit Pass / Exhibition", // Product Family Type / Topic of the product (if set)
"item_category":"Cat A", // Seat category
"item_category2":"Full price", // tarrif type
"item_variant": "SALE",
"quantity": 1, // same as the basic e-commerce tag
"coupon": "PartnerCUBE" // advantage name / advantage id
"type": "Sport", // Product Type
}]
}
}
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When user choose a delivery mode and click on Continue (event 'add_shipping_info')
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{
"event": "add_shipping_info",
"ecommerce": {
"step": 1, //check out step, (0: Begin, 1: Delivery, 2: Summary)
"id":15284, // File ID
"option":"summary" //order summary page - where the step 1 is pushed (additional information)
"shipmentID": "E-ticket", //shipment mode name
"shipmentMode": "E-ticket", //shipment mode name
"shipping": 8 //shipment fee
"items": [{ //List of productFieldObjects inside the order.
"item_name": "Triblend Android T-Shirt", //Product Name (mandatory).
"item_id": 12345, //Product Id (mandatory).
"date":"13-01-2023 - 05:00"
"price": "15.25", //Unit Price (mandatory) (same as the basic e-commerce tag).
"item_brand": "Visit Pass / Exhibition", // Product Family Type / Topic of the product (if set)
"item_category":"Cat A", // Seat category
"item_category2":"Full price", // tarrif type
"item_variant": "SALE",
"quantity": 1, // same as the basic e-commerce tag
"coupon": "PartnerCUBE" // advantage name / advantage id
"type": "Sport", // Product Type
}]
}
}
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When user input a voucher, select a payment method, then click on Continue to Payment (event 'add_payment_info')
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{ "event": "add_payment_info", "ecommerce":{ "step": 2, //check out step, (0: Begin, 1: Delivery, 2: Summary) "option":"order-confirmation" //order confirmation page - where the step 2 is pushed (additional information) "option": "VISA", //Listselected ofpayment productFieldObjectsmethod insidename the order. "id":1000463, 'item_name': 'Triblend Android T-Shirt', //Product Name (mandatory).File ID 'item_id': 12345"shipmentID": "1111111", //Product Id (mandatory). shipment ID, get from Delivery step 'date':'13-01-2023 - 05:00' 'price': '15.25', "shipmentMode": "E-ticket", // shipment mode name "shipping": 8, //Unitshipment Pricefee (mandatory) (same as the basic e-commerce tag). "paymentFee": 4, 'item_brand': 'Visit Pass / Exhibition', //payment Productoverhead Familyfee Type / Topic of the product (if set) "revenue": 35, 'item_category':'Cat A', // Seat category //total amount to pay "coupon": "PROMO" 'item_category2':'Full price', //promotional tarrifcode typeor voucher code "items": [{ 'item_variant': 'SALE', // List of productFieldObjects inside the order. 'quantity': 1, "item_name": "Triblend Android T-Shirt", // sameProduct as the basic e-commerce tag Name (mandatory). "item_id":12345, 'coupon': 'PartnerCUBE' // Product advantage name / advantage id 'type': 'Sport', Id (mandatory). "date":"13-01-2023 - 05:00" "price": "15.25", // Product Type// Unit Price (mandatory) (same as the basic e-commerce tag). }] } } }); </script> |
When user input a voucher, select a payment method, then click on Continue to Payment
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<script> dataLayer.push({ 'event': 'add_payment_info', 'ecommerce':{ 'checkout':{ 'actionField':{ 'step': 2, //check out step, (1: Delivery, 2: Summary) 'option':'order-confirmation' "item_brand": "Visit Pass / Exhibition", // Product Family Type / Topic of the product (if set) "item_category":"Cat A", // Seat category "item_category2":"Full price", // tarrif type "item_variant": "SALE", "quantity": 1, //order confirmation page - wheresame as the stepbasic 2 is pushed (additional information)e-commerce tag 'option': 'VISA',"coupon": "PartnerCUBE" //selected payment method name advantage name / advantage id 'id':1000463"type": "Sport", //File IDProduct Type }] 'shipmentID': '1111111', // shipment ID, get from Delivery step 'shipmentMode': 'E-ticket'} } |
When user completes an order (event 'purchase')
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{ "event": "purchase", "ecommerce":{ "transaction_ID": "1234", //file shipmentID mode name '"shipping'": 8, //shipment fee 'payment fee'"paymentFee": 4, //payment overhead fee "affiliation":"SHOP", 'revenue': 35, //sales channel name "tax": 4, //totaltax amountfee to pay 'coupon'"value": 'PROMO'35, //promotionaltotal codeamount orto voucherpay code }, "currency": "EUR" '"items'": [{ // List of productFieldObjects inside the order. '"item_name'": '"Triblend Android T-Shirt'", // Product Name (mandatory). '"item_id'":12345, // Product Id (mandatory). '"date'":'"13-01-2023 - 05:00'" '"price'": '"15.25'", // Unit Price (mandatory) (same as the basic e-commerce tag). '"item_brand'": '"Visit Pass / Exhibition'", // Product Family Type / Topic of the product (if set) '"item_category'":'"Cat A'", // Seat category '"item_category2'":'"Full price'", // tarrif type '"item_variant'": '"SALE'", '"quantity'": 1, // same as the basic e-commerce tag '"coupon'": '"PartnerCUBE'" // advantage name / advantage id '"type'": '"Sport'", // Product Type }] } } }); </script> |
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The 'purchase' event name can be customized by using the config key config.googleanalytic.GA4purchase at point of sales > internet theme > configure label key. Currently, this is the only event that provides this customization option. |