This screen display displays all the information on a given file.
| Description | |
|---|---|
| 1 | It's the file status. See more details here: List of orders |
| 2 | It displays in order the Surname, Name and (after "/") the Role of the File Contact. |
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| In brackets the contact number. A file though can also be Anonymous | |
| 3 | It displays the Operators codes of those who created and performed the last modification of the file |
| 4 | It shows the Sales Channel internal name and (after ">") the workstation used by the operator |
| 5 | It provides a general summary of what it's included in the file (sales, reservations, etc. and quantities) |
| 6 | It's the Cultural Contact |
| 7 | This section includes information on tickets: product, contingent, seat category, tariff, delivery mode, ticket number, printing information, seat detail (if any).
|
| 8 | This section will include overheads, charges, fees (if any) |
| 9 | This part includes information on documents and transaction email sent for each order included in the file |
- Print file => bulk printing of tickets and documents that have not been printed yet.
- Print => it includes the following options:
- Print tickets => print selected tickets that have not been printed yet.
- Reprint tickets => reprint selected tickets
- Print ticket duplicate => difference with simple reprint is that the ticket will be marked as duplicate (possibility to add “duplicate” on the ticket template)
- Create documents => Create a new document (file summary, etc). A delivery mode needs to be chosen
- Print document / Print duplicates => print and sends an existing document
- Cancel document => document is deleted and cannot be generated anymore
- Create invoice => create new invoice. Possible only if an order has not been invoiced yet
- Change invoice contact => creates a new invoice with new billing contact and creates a credit note to cancel the original invoice
- Open selection => open selected tickets/articles for paymentin Sales - Reservation screen (not available for items in "paid" status)
- Open file => opens the entire file for paymentin Sales - Reservation screen (it will skip items already paid)
- Retrieve file number => enables to add new tickets/articles to an existing file (in Sales - Reservation screen)
- Duplicate file => duplicates the file and creates a link (explanation 1 and explanation 2)
- Cancel / Exchange selection => open selected paid tickets/articles for refund or exchange (in Exchange - Cancellation screen)
- Cancel / Exchange the file => open the entire file for refund or exchange (in Exchange - Cancellation screen, only for paid items)
- Open the selection for option => open selected tickets/articles in option for modification
- Open file for option => open the entire file in option for modification
- Duplicate file for option => duplicates the file and creates a link (explanation 1 and explanation 2)
- Attachments => possible to add attachments to the file. Documents uploaded by the customer during online sales are automatically added in this section
- Cards/Badges => ticket supports with container ID (example: RFID cards)
- Full history => detailed file history
- Orders => details of all orders contained in the file
- Payments => list of payments for this file. Payment modes can be modified, split or merged at any moment in this screen
- Shipments => list of shipments for tickets and documents. Shipments can be modified
- Ticket holders => list of ticket holders. Can be added manually or exported / imported via an Excel file
- Tickets => details on all tickets contained in the file (printing dates, barcode, etc.)
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